Issue
- Deactivate a user when they leave a company and you require a licence for a new employee
- Deactivate a user from a workstation to remove their licence activation and granular encryption keys
- Deactivate a user that is logged in to several workstations
- Delete the user from ESET Endpoint Encryption (EEE)
Solution
Deactivate a user to remove their licence activation
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Log in to ESET Endpoint Encryption Server.
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Click Users. Double-click the user you want to deactivate.
Figure 1-1
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In the dialog window, click Workstations tab, select a workstation, then click Deactivate.
Figure 1-2
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In the pop-up window, select the check box Are you sure you want to deactivate this user? and click Deactivate to deactivate a user from the workstation.
Figure 1-3
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The user icon colour will change to orange. Click Close.
Figure 1-4
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Manually sync the EEE Client. The sync will deactivate the user from the workstation.
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After the user is deactivated from the workstation, the EEE activation window will show on the client computer.
Figure 1-5
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Deactivate a user that is logged in to several workstations
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Log in to ESET Endpoint Encryption Server.
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Click Users. Double-click the user you want to deactivate.
Figure 2-1
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In the dialog window, click Workstations to see the workstations you need to deactivate the user from, then click Close.
Figure 2-2
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Click Workstations. Select the corresponding workstation and click Details.
Figure 2-3
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In the dialog window, click the Activated Users tab. Select the user you want to deactivate and click Deactivate.
Figure 2-4
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In the pop-up window, select the check box Are you sure you want to deactivate this user? and click Deactivate to remove a user from the workstation.
Figure 2-5
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Click Close. The workstation icon colour will change to orange.
Figure 2-6
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Figure 2-7
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Manually sync the EEE Client. The sync will deactivate the user from the workstation.
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After the user is deactivated from the workstation, the EEE activation window will show on the client computer. Repeat the process to deactivate the user on all workstations.
Figure 2-8
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In the EEE Server, click Users. When you deactivate the user you want on all workstations, the user icon will turn light blue.
Figure 2-9
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Delete the user from ESET Endpoint Encryption
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Click Users, select the user you want to remove and click Delete.
Figure 3-1
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Type your password and click Delete.
Figure 3-2
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