[KB7728] Unable to access or receive emails in Thunderbird with ESET product installed

Issue

• You are experiencing difficulties receiving or accessing emails in Thunderbird
• Thunderbird is unable to fetch emails from the server

Solution

1. Restart your computer.

2. Open the main program window of your Windows ESET product.

3. Press the F5 key to access Advanced setup.

4. Click Protections, expand SSL/TLS, click the toggle next to Enable SSL/TLSto disable it and click OK.

   

5. Press the F5 key to access Advanced setup.

6. Click Protections, expand SSL/TLS, click the toggle next to Enable SSL/TLS to re-enable it and click OK.

   

Need further assistance? Contact ESET Technical Support.