[KB7728] Unable to access or receive emails in Thunderbird with ESET product installed

Issue

  • You are experiencing difficulties receiving or accessing emails in Thunderbird
  • Thunderbird is unable to fetch emails from the server

Solution

  1. Restart your computer.

  2. Open the main program window of your Windows ESET product.

  3. Press the F5 key to access Advanced setup.

  4. Click Web and email, expand SSL/TLS, click the slider bar next to Enable SSL/TLS protocol filtering to disable it and then click OK.
Figure 1-1
  1. Press the F5 key to access Advanced setup.

  2. Click Web and email, expand SSL/TLS, click the slider bar next to Enable SSL/TLS protocol filtering to re-enable it, and then click OK.
Figure 1-2

If you are still unable to resolve your issue, email ESET Technical Support.