[KB6235] ESET Managed Service Provider (MSP) program and Remote Monitoring and Management (RMM) plugins

Issue

ESET offers a number of Remote Monitoring and Management (RMM) plugins to be used by Managed Service Providers (MSP).

Solution

ESET partners can proactively distribute product licensing for a variety of ESET solutions to large groups of clients through the ESET PROTECT Hub or ESET Managed Service Provider (MSP) program. After a partner has been established as an ESET MSP, users manage and monitor customer licenses in the ESET PROTECT Hub or ESET MSP Administrator (EMA) version 2 portal

Product Support Level

This article only applies to ESET product versions in Full or Limited Support. See our Online Help topic for more information on ESET product version support levels.

DEM RMM plugin integration or eRMM activation

ESET offers plugins that help you perform MSP tasks:

If your tool is not listed above, manually activate the eRMM function in your ESET Endpoint Security product and then link your tool. 


Plugin compatibility with ESET remote management products

Plugin ESET PROTECT 9.x ESET PROTECT 10.x ESET PROTECT 11.x
DEM ConnectWise Automate*   Y     Y     Y  
DEM Datto RMM*   Y     Y     Y  
DEM N-able N-central*   Y     Y     Y  
DEM N-able N-sight RMM*
  Y     Y     Y  
DEM NinjaOne*   Y     Y     Y  
DEM Kaseya VSA*   Y     Y     Y  

 * DEM plugin does not require the ESET remote management product (ESET PROTECT) to be installed together with the plugin.

  Y    - Supported solution

  N    - Unsupported solution

"-"  -  not available


Plugin compatibility with ESET endpoint products

Plugin ESET Endpoint Antivirus/ESET Endpoint Security 8.1 ESET Endpoint Antivirus/ESET Endpoint Security 9.1 ESET Endpoint Antivirus/ESET Endpoint Security 10.x ESET Endpoint Antivirus/ESET Endpoint Security 11.x
DEM ConnectWise Automate   Y     Y     Y     Y  
DEM Datto RMM   Y     Y     Y     Y  
DEM N-able N-central   Y     Y     Y     Y  
DEM N-able N-sight RMM   Y     Y   
  Y     Y  
DEM NinjaOne   Y     Y     Y     Y  
DEM Kaseya VSA   Y     Y     Y     Y  

 


Plugin compatibility with other ESET products

Plugin ESET File/Server Security for Windows 7.3 and later ESET Mail Security For Microsoft Exchange Server 7.3 and later ESET Endpoint Antivirus for macOS v6.11 and later ESET Endpoint Security for macOS v6.11 and later ESET Endpoint Antivirus for Linux v8.1 and later ESET Server Security for Linux v8.1 and later
DEM ConnectWise Automate   Y     Y     Y     Y  
  Y     Y  
DEM Datto RMM   Y     Y     Y     Y  
  Y     Y  
DEM N-able N-central   Y     Y     Y     Y  
- -
DEM N-able N-sight RMM   Y     Y     Y     Y  
  Y     Y  
DEM NinjaOne   Y     Y     Y     Y  
  Y     Y  
DEM Kaseya VSA   Y     Y     Y     Y   - -

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