Issue
- ESET offers a number of Remote Monitoring and Management (RMM) plugins to be used by Managed Service Providers (MSP)
Solution
ESET partners can proactively distribute application subscriptions for a variety of ESET solutions to large groups of clients through the ESET PROTECT Hub or ESET Managed Service Provider (MSP) program. After a partner has been established as an ESET MSP, users manage and monitor customer subscriptions in the ESET PROTECT Hub or ESET MSP Administrator (EMA) version 2 portal (in Limited Support).
DEM RMM plugin integration or eRMM activation
ESET offers plugins that help you perform MSP tasks:
- ESET DEM plugin for ConnectWise Automate
- ESET DEM plugin for Datto RMM
- ESET DEM for N-able N-central (formerly SolarWinds N-central)
- ESET DEM for N-able N-sight RMM (formerly SolarWinds RMM or N-able RMM)
- ESET DEM plugin for NinjaOne (formerly SolarWinds NinjaOne)
- ESET DEM plugin for Kaseya VSA
If your tool is not listed above, manually activate the eRMM function in your ESET Endpoint Security application and then link your tool.
Plugin compatibility with ESET remote management applications
| Plugin | ESET PROTECT On-Prem 11.1 | ESET PROTECT On-Prem 12.x | ESET PROTECT On-Prem 13.x |
|---|---|---|---|
| DEM ConnectWise Automate* | Y | Y | Y |
| DEM Datto RMM* | Y | Y | Y |
| DEM N-able N-central* | Y | Y | Y |
|
DEM N-able N-sight RMM*
|
Y | Y | Y |
| DEM NinjaOne* | Y | Y | Y |
| DEM Kaseya VSA* | Y | Y | Y |
* DEM plugin does not require the ESET remote management console (ESET PROTECT On-Prem) to be installed together with the plugin.
Y – Supported solution
N – Unsupported solution
"-" – Not available
Plugin compatibility with ESET endpoint applications for Windows
| Plugin | ESET Endpoint Antivirus/ESET Endpoint Security 10.1 | ESET Endpoint Antivirus/ESET Endpoint Security 11.x | ESET Endpoint Antivirus/ESET Endpoint Security 12.x | ESET Endpoint Antivirus/ESET Endpoint Security 13.x |
|---|---|---|---|---|
| DEM ConnectWise Automate | Y | Y | Y | Y |
| DEM Datto RMM | Y | Y | Y | Y |
| DEM N-able N-central | Y | Y | Y | Y |
| DEM N-able N-sight RMM | Y | Y |
Y | Y |
| DEM NinjaOne | Y | Y | Y | Y |
| DEM Kaseya VSA | Y | Y | Y | Y |
Plugin compatibility with other ESET applications
| Plugin | ESET Server Security for Windows 9.0 and later | ESET Mail Security for Microsoft Exchange Server 9.0 and later | ESET Endpoint Antivirus for macOS 7.x and later* | ESET Endpoint Security for macOS 8.x and later | ESET Endpoint Antivirus for Linux 10.2 and later | ESET Server Security for Linux 9.1 and later |
|---|---|---|---|---|---|---|
| DEM ConnectWise Automate | Y | Y | Y | Y |
Y | Y |
| DEM Datto RMM | Y | Y | Y | Y |
Y | Y |
| DEM N-able N-central | Y | Y | Y | Y |
- | - |
| DEM N-able N-sight RMM | Y | Y | Y | Y |
Y | Y |
| DEM NinjaOne | Y | Y | Y | Y |
Y | Y |
| DEM Kaseya VSA | Y | Y | Y | Y | - | - |
* ESET Endpoint Antivirus for macOS is being renamed to ESET Endpoint Security for macOS with the upgrade to version 8.
