[KB3667] "An unexpected error has occurred" when accessing the ESET PROTECT Web Console (8.x–10.x)
Issue
- You receive the notification "An unexpected error has occurred" or "An uncaught exception has occurred!"
Solution
ESET PROTECT
This error typically occurs when you are accessing the ESET PROTECT Web Console from an unsupported web browser. See the table below for a list of supported web browsers:
| Web browser |
| Mozilla Firefox |
| Microsoft Edge |
| Google Chrome |
| Safari |
| Opera |
ESMC 7.2
This error typically occurs when you are accessing the ESMC Web Console from an unsupported web browser. See the table below for a list of supported web browsers:
| Web browser |
| Mozilla Firefox |
| Microsoft Edge |
| Google Chrome |
| Safari |
| Opera |
If you are using an unsupported web browser, we recommend that you upgrade to one that is supported. However, you can choose to Reload the application or click Continue to ignore the error and continue using the ESMC Web Console (not recommended).
ERA 6.5
This error typically occurs when you are accessing the ERA Web Console from an unsupported web browser. See the table below for a list of supported web browsers:
| Web browser | Version supported |
| Mozilla Firefox | 20+ |
| Internet Explorer | 10+ |
| Chrome | 23+ |
| Safari | 6+ |
| Opera | 12+ |
If you are using an unsupported web browser, we recommend that you upgrade to one that is supported. However, you can choose to Reload the application or click Continue to ignore the error and continue using the ERA Web Console (not recommended).
For more information on the ERA Web Console, including installation and system requirements, see the following ESET Online Help:
