[KB2215] Why am I receiving error messages in Outlook Express? (4.x)

Solution

Upgrade to the latest version - End of Life notice

This article applies to version 5.x of ESET Endpoint Antivirus and ESET Endpoint Security. These products are currently in Basic Support status and are expected to reach End of Life status in December 2020. After this date, ESET Endpoint Antivirus and ESET Endpoint Security will no longer receive detection engine updates to protect against malware.


Scanning large email messages and attachments can cause problems in ESET Smart Security 4.x and ESET NOD32 Antivirus 4.x, which might cause the message and attachments to become corrupted in Microsoft Outlook Express. An update will be available soon to rectify the issue permanently. As a work-around, ESET recommends turning off Offline Scan, especially in push installations on large networks. Please follow the instructions below to switch off Offline Scan in your ESET product:

Outlook Express only

Email clients other than Outlook Express, such as Microsoft Outlook and Mozilla Thunderbird, are not affected.

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
     
  2. Press F5 to open the Advanced setup window.
     
  3. Expand Email client protection and click Email clients.
     
  4. Deselect the check box next to Read email click OK to save your changes.

    Figure 1-1
    Click the image to view larger in new window

 

Last Updated: Mar 23, 2020

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