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Disable Apache HTTP Proxy when virus signature database updates fail (6.x)

Issue

  • Update fails on client workstations connected to ESET Remote Administrator
     
  • Apache HTTP Proxy is installed with ESET Remote Administrator
     
  • A small network environment where a proxy for caching virus signature database updates downloaded from the internet is not required
     
  • Receive an activation error, for example ECP.4098

Solution

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations

Apache HTTP Proxy can be installed as part of the ESET Remote Administrator (ERA) Server installation process using the all-in-one installer. However, not all users should install Apache HTTP Proxy because doing so will create and apply several proxy-based policies for clients and apply them automatically, which can affect your ability to download updates. We recommend that you deselect this component during installation if you are unsure whether it is needed on your network. You can install Apache HTTP Proxy later.

To allow updates, follow the instructions below to disable Apache HTTP Proxy: 

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?
     
  2. Click Admin <img alt="" data-cke-saved-src="/Platform/Publishing/images/Authoring/Image%20Files/ESET/KB%20Team%20Only/icons/era6_admin_icon.png" src="/Platform/Publishing/images/Authoring/Image%20Files/ESET/KB%20Team%20Only/icons/era6_admin_icon.png" style="width: 24px; height: 22px; align=" absmiddle"=""> → Policies, select the Agent policy being applied to your endpoints and then click Policies → Edit.
     
  3. Expand Settings → Advanced Settings and click the slider bar next to Use proxy server.
     
  4. Click the Apply drop-down menu and select Force
     
  5. Click Finish

Figure 1-1
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  1. Select the Endpoint Product policy being applied to your endpoints and then click Policies → Edit.
     
  2. Expand Settings, click Update and then expand HTTP Proxy

Figure 1-2
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  1. Click the drop-down menu next to Proxy mode and select Do not use proxy server
     
  2. Click the Apply drop-down menu and select Force

Figure 1-3
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  1. Click Tools → Proxy server and click the slider bar next to Use proxy server.  

Figure 1-4
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On individual Client workstations

  1. Open ESET Endpoint Security or ESET Endpoint Antivirus. How do I open my ESET product?

  2. Press the F5 key to open Advanced setup.

  3. Click to Tools → Proxy server, click the slider bar next to User proxy server and click OK to save changes.

    Figure 2-1


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