[KB3260] Exclude a safe website from being blocked in ESET Cyber Security or ESET Cyber Security Pro


  • A website that you know to be safe is being blocked by Web Protection


Looking for instructions for ESET Windows Home products? Visit our knowledgebase article.

Before excluding a website

Excluding a website poses a security risk. An experienced system administrator can configure this if instructed by ESET Technical Support.

Best practices:

  • Exclude a website for a specific period only.
  • Do not exclude websites where you provide sensitive information (such as banking websites).
  • Do not disable real-time file system protection while downloading and running files from excluded websites.
  • Report miscategorization if you think ESET should not block a specific website.

  1. Open ESET Cyber Security or ESET Cyber Security Pro. How do I open my ESET product?
  2. Click the Setup Enter application preferences.  

    Figure 1-1
    Click the image to view larger in new window

  1. Click Web Protection

    Figure 1-2

  1. Click URL Lists, make sure that Excluded URL is selected from the Address List drop-down menu and then click Add.

    Figure 1-3

  1. Enter the website or domain you want excluded in the Mask field and click OK (for each website you add, be sure to either include "www." or a wildcard "*" symbol, as in "www.eset.com" or "*eset.com").

    Figure 1-4

  2. Your changes will automatically be saved. Exit the Web Protection window when you are finished.


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