[KB3545] Temporarily disable or re-enable Real-time Protection in ESET Mobile Security for Android

Issue

  • Disable Real-time Protection temporarily for troubleshooting purposes

Details


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Real-time Protection is the first layer of protection that ESET Mobile Security uses to deter threats with no action required by the user.

When Real-time Protection is disabled, you can still use other security features in ESET Mobile Security (for example, you can still perform a scan and remove threats manually), but ESET Mobile Security will not automatically examine newly downloaded files.


Solution

Use caution when disabling Real-time Protection

We highly recommend that you do not disable Real-time Protection unless instructed by ESET technical support. Disabling this protection can expose your device to security risks.

  1. Open ESET Mobile Security for Android.

  2. Tap Antivirus.

    Figure 1-1
  3. Tap the menu icon and select Advanced settings.

    Figure 1-2
  4. Tap Real-time protection and select Disabled to disable protection.

    Figure 1-3
  5. Restore Real-time Protection as soon as possible.  Tap Enable from the home screen of ESET Mobile Security for Android.

    Figure 1-4