[KB8569] "Your session has expired due to inactivity" error when logging into ESET HOME

Issue

• You receive a "Your session has expired due to inactivity." error when logging into ESET HOME

  

Solution

The time set on devices that do not match the selected time zone will cause the "Your session has expired due to inactivity. " error when logging in to ESET HOME. The time zone and time on your device must match. 

1. Verify the correct time zone is selected on your device.

• • Update Windows
  • Update macOS 
  • Update an Android device
  • Update an iPhone device

2. Verify the time on your device matches the selected time zone.