[KB7917] Activate an iOS device with ESET Endpoint Encryption Server

Issue

• You need to activate an iOS device with your ESET Endpoint Encryption (EEE) Enterprise Server
• Prerequisites
• Generate Activation Code
• Apply Activation Code
• Activation Process
• Managing mobile devices

Solution

Prerequisites

1. Install the iOS app from the app store on your device.

2. Activate the app. Until the app has been activated, the DESlock+ for iOS app will function in free stand-alone mode.

Generate Activation Code

1. Generate an activation code.
   
   
2. Select the Mobile license type. Select the check box next to Send users Activation Code in an Email and click Next. A valid email address on the iOS device is required for activation.

Apply Activation Code

On the mobile device, the user will receive an activation email. Follow the instructions in the email and tap the Activate DESlock+ button. If the activation button does not work open the attachment with the DESlock+ App. 

Activation Process

1. After activation is initiated, the iOS App will launch. Tap Next.

2. Type a password and re-type to confirm the password. Complete any other settings as prompted.
   
   
3. After the activation process has been completed, the DESlock+ app will display details of the license and enables access to any encryption keys that have been assigned to the user.

Managing mobile devices

• After the mobile devices have been activated, they will be added to the EEE Enterprise Server under a special Team called Mobile Devices.

• There are some differences between the types of workstations. Mobile device workstations do not have a default workstation policy applied to them. Full Disk Encryption commands cannot be sent to Mobile device workstations. Both Mobile device and client workstations can see the status of any posted updates and view alerts related to these devices. Users can create sub-teams as needed.