[KB6028] Stop managing client computers in ESET Remote Administrator (Uninstall ERA Agent) (6.X)

Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Uninstall the ESET Remote Administrator Agent

Solution

Remove password protection before you uninstall the ERA Agent

We strongly recommend that you remove any configuration passwords that you have set on client workstations before running this task. Failure to do so can make it difficult to access settings after the ERA Agent has been removed.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin Client Tasks, select Stop Managing (Uninstall ERA Agent) and then click New.


Figure 1-1

  1. Type a name for your new Client Task into the Name field. Optionally, enter a description in the Description field and then click Finish to select targets for your task.


Figure 1-2

ESET Remote Administrator version 6.2.11 and earlier:

Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).

  1. Click Create Trigger when you are asked whether you want to add a trigger for the client task. Click for instructions to create a Trigger and add Target computers or groups to execute a Client Task? (6.3 and later)
  1. Your task will be sent to clients. You may need to remove them from the ERA Web Console after you uninstall ERA Agent.