[KB3706] Change how often client computers check in to ESET Remote Administrator Server (6.x)


ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Configure your policy for ESET Remote Administrator Agent (ERA Agent) to have clients check into ESET Remote Administrator (ERA) Server for updates, information, tasks, etc.


View permissions needed for least privilege user access

ERA 6.5 User Permissions

This article assumes that your ERA user has the correct access rights and permissions to perform the tasks below.

If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):

A user must have the following permissions for the group that contains the modified object:

Functionality Read Use Write

A user must have the following permissions for each affected object:

Functionality Read Use Write
Groups & Computers

When these permissions are in place, follow the steps below.

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin Policies.
  3. Select your policy for ESET Remote Administrator Agent (if you need to create a new policy, follow these instructions) and click the gear icon → Edit.

    Figure 1-1
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  1. Expand Settings and click Change interval next to Connection interval.

Figure 1-2
Click the image to view larger in new window

  1. Specify your new connection interval using the Regular interval field and the corresponding drop-down menu. The lowest interval that can be specified is 10 seconds (this value will be used even if the field is set to 0). Click Save when you are finished.

Figure 1-3

  1. Expand Assign and click Assign.

Figure 1-4

  1. Select the check box(es) next to groups or devices that you want to receive this policy, select their corresponding check boxes in the bottom section of the window and then click OK.

Figure 1-5

  1. Click Finish when you are finished making changes. ERA Agents will switch to the new check-in interval the next time that they check into ERA Server.