Issue
- Verify that the latest detection engine updates have been received
- You receive the notification "Update information is not consistent"
Details
Click to expand
By default, ESET products check every hour for a new update and are updated at least once a day with new detection engine updates and occasional program component updates.
Solution
Windows users | 
Business users |
Android users
Complete the steps in section I and if the issue is not resolved, continue to sections II and III.
- Verify that the latest detection engine updates have been received
- Resolve error "Virus signature database could not be updated" in version 6.0.x and earlier
- Enable pre-release updates
I. Verify that the latest detection engine updates have been received
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Click Update.
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If you see the Modules have been updated successfully message, no update is necessary.
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If your detection engine is not current, the ESET icon on your menu bar will change to a yellow exclamation point and the message "ESET Cyber Security/Cyber Security Pro requires your attention" will be displayed in the home screen. Click Update → Update modules.
Figure 1-1
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If the modules update successfully, you are finished. If you receive an error regarding inconsistent update information, follow the instructions in section II below.
II. "Virus signature database could not be updated" error in versions 6.0.x and earlier
- Click Username and Password setup (in version 5.x and earlier, click Update→ Update license details).
Figure 1-2
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In the Username and Password Setup window, type your Username and Password, verify that they are entered correctly and click OK. If the issue is not resolved, continue to part III below.
The following are EXAMPLES only: Username: EAV-12345678 Password: abcde12345
Figure 1-3
III. Enable pre-release updates
Enable pre-release updates. Make sure that you follow the instructions completely and disable pre-release updates when your issue has been resolved.
