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Is my ESET product supported? ESET End of Life policy (Business products)

Issue

  • You do not know whether your product is supported or up-to-date
  • List of supported and no longer supported ESET products
  • ESET End of Life Policy described for business products

Click here to see ESET End of Life policy for Home products

Solution

Click the name of your product below to see the current level of support offered by ESET.


 

Support throughout product lifecycle

The support of a major release product starts with general availability (GA) and typically goes through these stages:

  1. Full Support
  2. Limited Support
  3. Basic Support

When a new major release product becomes generally available, the previous major release product is switched from Full Support to Limited support. The Limited Support phase lasts until a second successor product becomes generally available. The original product then transitions to the final phase - Basic Support. At the end of the Basic Support stage, the project will reach its End of Life. Please note that this article outlines the standard process. Extended support may be available on case-by-case basis.

Full Support
  • Availability of regular virus signature database updates and module updates
  • Support for new operating systems and new versions of operating systems
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • Customer Care is available
Limited Support
  • Availability of regular virus signature database updates and module updates
  • Severe problems, such as when the product or its main functionality is not working or is causing an instability of the system or contains a major vulnerability, addressed with patches and Service Releases
  • Customer Care is available but not all bugs will be fixed
  • No support of new versions of operating systems
Basic Support
  • Availability of regular virus signature database updates
  • Availability of module updates is not guaranteed
  • Product is no longer available for download from ESET download servers
  • Customer Care is no longer available, no bugs will be fixed
End of Life
  • Regular virus signature database updates may continue but are not guaranteed.
  • No technical support or patches are available for this version. Basic Support may continue but is not guaranteed.
Version  Major release of a specific family of one of the ESET products.
Release Date  Date when the major family (Version) of an ESET product became generally available.
Latest Build  Newest build number of a specific ESET product.
Updated  Release date for Latest Build of a specific ESET product (blank if not available or similar as Release Date).
Status  Level of support currently provided.
Next Status  Expected next level of support.
Expected EOL  Expected End of Life.

 

ESET Endpoint Antivirus

Version Release Date Latest build Updated Status Next Status Expected EOL
6 25-Feb-15 6.5.2094.0 2017-03-14 Full Support Limited Support  TBA
5 29-May-12 5.0.2265.0 2016-07-12 Full Support Limited Support  Dec 2018

ESET Endpoint Security

Version Release Date Latest build Updated Status Next Status Expected EOL
6 25-Feb-15 6.5.2094.0 2017-03-14 Full Support Limited Support  TBA
5 29-May-12 5.0.2265.0 2016-07-12 Full Support Limited Support  Dec 2018

ESET NOD32 Antivirus Business Edition

Version Release Date Latest build Updated Status Next Status Expected EOL
4 2-Mar-09 4.2.76.0 12-Jan-12 Basic Support End of Life  TBA
3 5-Nov-07 3.0.695.0   Basic Support End of Life  TBA

ESET Smart Security Business Edition

Version Release Date Latest build Updated Status Next Status Expected EOL
4 2-Mar-09 4.2.76.0 12-Jan-12 Basic Support End of Life  TBA
3 5-Nov-07 3.0.695.0   Basic Support End of Life  TBA

ESET Mail Security for Microsoft Exchange Server

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 28-Feb-17 6.5.10011.0 2017-02-28 Full Support Limited Support  TBA
6.4 7-Sep-16 6.4.10011.0 30-Nov-16 Full Support Limited Support  TBA
6.3 21-Jan-16 6.3.10005.0 22-Mar-16 Full Support Limited Support  TBA
6.2 3-Sep-15 6.2.12012.0 20-Oct-15 Full Support Limited Support  TBA
5 N/A N/A N/A N/A N/A  N/A
4.5 26-Mar-13 4.5.10022.0 2014-06-06 Limited Support Basic Support  Mar 2018
4.3 31-Mar-11 4.3.10016   Basic Support End of Life  TBA
4.2 10-Mar-10 4.2.10012   Basic Support End of Life  TBA

ESET File Security for Microsoft Windows Server

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 28-Feb-17 6.5.12007.0 2017-02-28 Full Support Limited Support  TBA
6.4 7-Sep-16 6.4.12004.0 30-Nov-16 Full Support Limited Support  TBA
6.3 2-Mar-16 6.3.12006.0 19-May-16 Full Support Limited Support  TBA
6.2 25-Feb-15 6.2.12007.0 3-Sep-15 Full Support Limited Support  TBA
6.0 11-Dec-14 6.0.12035.0   Limited Support Basic Support  TBA
5 N/A N/A N/A N/A N/A  N/A
4.5 7-Feb-12 4.5.12017.0 2015-08-05 Limited Support Basic Support  Dec 2018
4.3 18-Oct-11 4.3.12014   Basic Support End of Life  TBA

ESET Mail Security for IBM Domino

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 28-Feb-17 6.5.14011.0 2017-02-28 Full Support Limited Support  TBA
6.4 7-Sep-16 6.4.14024.0 30-Nov-16 Full Support Limited Support  TBA
5 N/A N/A N/A N/A N/A  N/A
4.5 29-May-12 4.5.14059.0 2016-03-15 Limited Support Basic Support  Mar 2018

ESET NOD32 Antivirus for Lotus Domino

Version Release Date Latest build Updated Status Next Status Expected EOL
2 24-Jun-05 2006.8.2.0   End of Life End of Life  N/A

ESET Security for Kerio

Version Release Date Latest build Updated Status Next Status Expected EOL
4.5 6-Nov-13 4.5.16009.0 2016-05-17 Full Support Limited Support  Dec 2018

ESET Security for Microsoft Sharepoint Server

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 28-Feb-17 6.5.15006.0 2017-03-16 Full Support Limited Support  Dec 2018
6.4 7-Sep-16 6.4.15015.0 30-Nov-16 Full Support Limited Support  Dec 2018
4.5 12-Jun-13 4.5.15024.0 2015-07-22 Limited Support Basic Support  Dec 2018

ESET Endpoint Antivirus for Mac

Version Release Date Latest build Updated Status Next Status Expected EOL
6 25-Feb-15 6.4.246.0 2017-03-30 Full Support Limited Support  TBA

ESET Endpoint Security for Mac

Version Release Date Latest build Updated Status Next Status Expected EOL
6 25-Feb-15 6.4.246.0 2017-03-30 Full Support Limited Support  TBA

ESET NOD32 Antivirus Business Edition for Mac OS X

Version Release Date Latest build Updated Status Next Status Expected EOL
4.1 27-Jul-12 4.1.101.0
4.1.94.0 (Mac 10.5)
2017-03-09 Limited Support Basic Support  Dec 2018
4 2-Aug-10 4.0.77 6-Dec-11 Basic Support End of Life  TBA

ESET Mobile Security Business Edition for Symbian

Version Release Date Latest build Updated Status Next Status Expected EOL
1 22-Apr-10 1.3.4 11-May-11 Basic Support End of Life  TBA

ESET Mobile Security Business Edition for Windows Mobile

Version Release Date Latest build Updated Status Next Status Expected EOL
1 22-Apr-10 1.3.1885 11-May-11 Basic Support End of Life  TBA

ESET Endpoint Security for Android

Version Release Date Latest build Updated Status Next Status Expected EOL
2 25-Feb-15 2.1.11.0 2017-02-09 Full Support Limited Support  TBA
1 4-Dec-12 1.2.210.134 2015-06-25 Limited Support Basic Support  TBA

ESET NOD32 Antivirus Business Edition for Linux Desktop

Version Release Date Latest build Updated Status Next Status Expected EOL
4 12-Apr-11 4.0.82.0 2016-04-28 Full Support Limited Support  TBA

ESET File/Mail/Gateway Security for Linux/BSD/Solaris

Version Release Date Latest build Updated Status Next Status Expected EOL
4.5 17-Dec-15 4.5.6.0 2016-10-27 Full Support Limited Support  TBA
4.0 15-Nov-11 4.0.10 2-Jul-2013 Limited Support Basic Support  TBA
3 Q2/2008 3.0.22   Basic Support End of Life  TBA

ESET Virtualization Security for VMware vShield

Version Release Date Latest build Updated Status Next Status Expected EOL
1 21-Jan-16 1.0.13.0 2016-09-27 Full Support Limited Support  TBA

ESET Secure Authentication

Version Release Date Latest build Updated Status Next Status Expected EOL
2 15-Mar-16 2.6.12.0 2017-03-23 Full Support Limited Support  TBA
1 25-Jul-13 1.3.719.0 2016-09-20 Basic Support End of Life  TBA

ESET Shared Local Cache

Version Release Date Latest build Updated Status Next Status Expected EOL
1 12-Dec-14 1.2.5.0 2017-03-15 Full Support Limited Support  TBA

 ESET Remote Administrator

Version Release Date Latest build Updated Status Next Status Expected EOL
6.5 14-Mar-17 6.5.31.0 2017-03-14 Full Support Limited Support  TBA
6.4 19-July-16 6.4.29.0 19-Sep-16 Limited Support Basic Support  July 2018
6.3 21-Jan-16 6.3.12.0   Limited Support Basic Support  Dec 2017
6.2 3-Sep-15 6.2.11.0   Limited Support Basic Support  Dec 2017*
6.1 20-May-15 6.1.31.0   Basic Support End of Life  H2/2017*/***
6.1 25-Feb-15 6.1.28.0   End of Life End of Life  Feb 2017**
6.1 10-Dec-14 6.1.21.0   End of Life End of Life  Feb 2017**

Latest possible version, that customers will be allowed to upgrade to will be future ERA 6.5
** Latest possible version, that customers will be allowed to upgrade to (that will be tested and supported for upgrade) will be 6.4.29
*** It will not be possible to upgrade ESET Mobile Device Connector from the version 6.1 (all releases) to version 6.5

Version Release Date Latest build Updated Status Next Status Expected EOL
5.3 19-Nov-15 5.3.39.0 2016-09-19 Full Support Limited Support  Dec 2018
5.2 16-Jun-14 5.2.26.0   Limited Support Basic Support  Dec 2018
5.1 21-Oct-13 5.1.34   Basic Support End of Life  Dec 2018
5 28-May-12 5.0.119   Basic Support End of Life  Dec 2018
4 19-Apr-10 4.0.138   End of Life End of Life  N/A
3 15-Dec-08 3.0.105   End of Life End of Life  N/A
2 26-Nov-07 2.0.110   End of Life End of Life  N/A
1 2003 1.0.17   End of Life End of Life  N/A

Why upgrade?

Each new version of ESET products feature many bugfixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Upgrade ESET business products

If you have any doubt regarding level of support for product(s) that you are using, please contact ESET Customer Care.


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