In the Computer scan window, click Filter. Verify only the check boxes next to Critical warnings and Warnings are selected and then click OK.
In the Computer scan window, right-click and select Export all.
In the Save As field, type Scan log. In the Where drop-down menu, select Desktop and then click Save. Click Close to exit the Computer scan window.
Navigate to the log file, right-click it and then select Compress "Scan log" from the drop-down menu.
Attach the compressed log file to an email reply to technical support. technical support will examine the scan log and respond as soon as possible with the recommended steps to address the issue. If possible, please include a screenshot of the issue that you are experiencing. For instructions on how to take a screenshot, see the following Knowledgebase article: How do I take a screenshot?