[KB6686] Disable Apache HTTP Proxy when modules updates fail in ESET endpoint products (6.x)

Issue

ESET business product no longer supported

This article applies to an ESET product version that is currently in End of Life status and is no longer supported. The content in this article is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Update fails on client workstations connected to ESET Remote Administrator
  • Apache HTTP Proxy is installed with ESET Remote Administrator
  • A small network environment where a proxy for caching detection engine updates downloaded from the internet is not required
  • Receive an activation error, for example ECP.4098

Solution

 ESET Remote Administrator (ERA) users: Perform these steps in ERA

  1. Open the main program window of your Windows ESET product.

  2. Press the F5 key to access Advanced setup.
     
  3. Click to Tools → Proxy server, click the slider bar next to Use proxy server to disable it and click OK to save the changes.

 

Figure 1-1

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