Using Remote management to resolve complex problems


After contacting ESET support, you might be asked to create a remote session with ESET customer support representative using the SolarWinds Take Control software.

SolarWinds Take Control is a very effective tool for providing technical support to clients, especially in complicated cases. SolarWinds Take Control is an application for remote administration via the Internet. It enables a technical support representative to work with a customer remote desktop and transfer files between both computers.

After careful evaluation and with your consent, ESET technical support staff can utilize SolarWinds Take Control to connect to your computer and solve the issue you are having.


To start a new session with ESET technical support representative, follow these steps:

  1. Please review Terms of Use before continuing.