Upgrade ESET Remote Administrator to the latest version (5.x)

Solution

End of support for version 5.2 and 5.3 of ESET Remote Administrator

This article applies to version 5.x of Remote Administrator. ESET Remote Administrator version 5.3 is currently in limited support status and will soon be in Basic support status.

ESET Remote Administrator version 5.2 is currently in Basic support status and will soon reach End of Life status. End of life status for both of these versions is expected to occur in December 2019. After this date, the products will no longer receive detection updates to protect against malware.<\p>

Existing customers with a valid business license for ESET Remote Administrator (ERA) may upgrade to the latest version of the same product for free.

Important information about upgrading

  1. Download the two files below. You will need to enter your ESET-issued Username and Password to download.

    ESET Remote Administrator Server    ESET Remote Administrator Console

  2. When both downloads are complete, double-click the fille named era_server_nt32_enu.msi to launch the ESET Remote Administrator Server (ERAS) installer.
  3. Select a Typical installation type at the Select type of installation screen and then click Next.

Figure 1-1
Click the image to view larger in new window

  1. Follow the ESET Remote Administrator Server Setup instructions to upgrade ERAS.

NOTE: Upgrading from previous versions of 5.x to most recent version

ERA version 4.x users: Select Full import at the Migration Settings screen and then follow the on-screen instructions to install ERAS over your existing installation. 

Figure 1-2
Click the image to view larger in new window

  1. When ERAS installation is complete, double-click the file named era_console_nt32_enu.msi to launch the ESET Remote Administrator Console (ERAC) installer. Follow the on-screen instructions to install ERAC over your existing installation.
  2. If you want to continue using policy settings from policies created for 4.x and earlier clients, use the Policy Migration Wizard to create a new 5.x policy with settings from your previous policy.

    See the Knowledgebase article below for step-by-step instructions:

 

Mais Artigos:

Assistęncia Adicional