[KB6675] Emails have empty bodies or empty attachments after installing ESET Endpoint Security / ESET Endpoint Antivirus (6.x)

Issue

At certain circumstances (such as additional 3rd party security tools installed on a computer), your ESET Endpoint product can cause your email client to remove the body from emails or remove content from attachments to emails.

Solution

A new version has been released

Version 7 of ESET business products were released on August 16, 2018. This article applies to version 6.x and ESET Remote Administrator . For information about what's new in the latest version and how to upgrade, see the following article:

To mitigate this issue, follow the steps below:

  1. Press the F5 key to access Advanced setup. Click Web and email → Email Client protection, expand Email clients and under Email to Scan, click the slider bar next to Sent mail to disable it.

Figure 1-1

  1. In ESET Endpoint Security only: Click Web and email → Email Client protection and expand Antispam address books. Under Add to User's Whitelist Automatically, click the slider bar next to Add recipient addresses from outgoing messages to disable it.

Figure 1-2

If you experience this problem, help us to improve ESET business products by joining the related conversation in ESET Security Forum:

ESET is working on a fix for this issue that will be made available as soon as possible.

Assistęncia Adicional