[KB5842] Remotely install or reinstall the ESET Remote Administrator Agent using ESET Remote Administrator (6.x)


ESET business product no longer supported

This content applies to an ESET product version that is currently in End of Life status and is no longer supported. This content is no longer updated. 

For a complete list of supported products and support level definitions, review the ESET End of Life policy for business products.

Upgrade ESET business products.

  • Install the ESET Remote Administrator Agent (ERA Agent) to client workstations remotely using the ESET Remote Administrator (ERA) Web Console
  • Reinstall the ERA Agent to orphaned or disconnected client workstations using the ERA Web Console 
  • A client workstation was orphaned or disconnected because it was pointed at an absent or incorrect server


Getting Started with ERA: Step 4 of 6
Add Client Computers | Deploy ESET endpoint solutions 

To install or reinstall client workstations to the ERA Server, follow the steps below:

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin → Server TasksAgent Deployment New.

Figure 1-1

  1. Type a Name and optional Description for your task. Select Agent Deployment from the Task drop-down menu.

Figure 1-2

  1. Expand Settings, and configure the settings listed below to your preference (fields marked with a * are mandatory). Click ERA Certificate and verify the correct certificate created during installation is selected and then click Finish.

    • Automatic resolution of suitable Agent—If you have multiple operating systems (Windows, Linux, Mac OS X) in your network, select this option and this task will automatically run the appropriate server-compatible Agent installation package for each system.
    • * Targets—Select the clients that will receive this task. Click Targets, navigate to the group the target client workstations belong to, select the target clients and then click OK.
    • * Username/Password—The Username and Password fields are for the user with sufficient rights to perform a remote agent installation (not your ESET-issued Username). The username should be typed in the following format: %domainname%\AdminUsername.
    • Server hostname—Enter a server hostname if the client hostname differs from that of the server. Alternatively, you can enter the IP address if you are having hostname resolution issues.
    • * Peer certificate/ERA certificate—This is the security certificate and certificate authority for the agent installation. You can select the default certificate and certificate authority, or use custom certificates.
    • Custom certificate—If you use a custom certificate for authentication, navigate to that certificate and select it when installing the Agent.
    • Certificate passphrase—Optionally, you can create a password for the certificate. If you apply a password for a certificate, users will be required to enter it before they can install ERA Agent using that certificate.

Figure 1-3

  1. Expand the Summary section to review your configured settings.
  2. Repeat the Agent deployment task to apply your new certificate to the ERA Agents on client computers.
  3. If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.

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