• Verify that the latest virus signature database updates have been received

The current Version of virus signature database is: 20751 released on January 29, 2020
 

By default, ESET products check every hour for a new update and are updated at least once a day with new virus definitions and occasional program component updates.

ESET Remote Administrator 5.x and earlier: click here.

Check client workstations in ESET Remote Administrator 6

1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

2. Click Computers and select a group to view the virus signature database update for computers within that group. For clients that do not have the latest virus signature database update, Not updated will be written in the Virus DB column.
   

   

   Figure 1-1
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3. To direct an individual client workstation to update, click the client and select Update Virus DB from the context menu.
   

   

   Figure 1-2
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Check individual client workstations

1. Open your ESET product. How do I open my ESET product?
    
2. You can verify a successful update by checking the Last successful update date and time, or by comparing the latest virus signature database version (below) to your own:
   

   The current Version of the virus signature database is: 20751 released on January 29, 2020

   

   Figure 1-4
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3. To download the latest virus signature database update, click Update → Update now.
   

   

   Figure 1-5
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Check client workstations in ESET Remote Administrator 5.x

Perform these steps on individual client workstations.

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.
    
2. By default, the ERAC will open to display the Clients tab, where you can view the protection status of each client workstation reporting in to ESET Remote Administrator. For clients that do not have the latest virus signature database update, the Virus Signature DB field will be highlighted in red (you may need to scroll right or hide some columns that are displayed by default to view this field).
   
   You can also view the Virus Signature DB State column for your server, which will be highlighted in red if any clients reporting in to the server are using an outdated virus signature database.

Figure 2-1
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3. To see versions of program modules of a client, navigate to the Clients tab in ERAC, right-click the desired client and select Properties. Click the System Information tab →  Information about executive parts to view version information about product modules installed on the selected client.

Figure 2-2
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4. To direct an individual client workstation to update, right-click the client workstation and select New Task → Update Now from the context menu.

Figure 2-3
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Check individual client workstations

1. Open your ESET product. How do I open my ESET product?


2. Click Update.
    
3. You can verify a successful update by checking the Last successful update date and time, or by comparing the latest virus signature database version (below) to your own:
   

   The current Version of the virus signature database is: 20751 released on January 29, 2020

4. To download the latest virus signature database update, click Update virus signature database.

Figure 2-4
Click the image to view larger in new window

5. If you have problems updating your product, press CTRL + U on your keyboard and the License details window will appear on your screen. Verify that your ESET-issued Username and Password are entered correctly and click OK. If you forget or loose your Username and Password visit our lost license page.

Figure 2-5