End of support for version 6.4 and 6.5 of ESET Remote Administrator / MDM
ESET Remote Administrator version 6.5 is currently in Limited Support status and will soon be in Basic Support status. It is expected to reach End of Life status in December 2020.
ESET Remote Administrator version 6.4 is currently in basic support status and is expected to reach End of Life status in December 2019.
The MDM functionality in ESET Remote Administrator version 6 is in Basic Support status as of April 11, 2019. After this date, MDM version 6 will no longer be available for download.
Have your SSL certificate and certificate authority available
You must have an SSL certificate in .pfx format, as well as the associated Certificate Authority (CA), available on your system (ERA CA or 3rd party CA). This will allow you to ensure a secure connection (over HTTPS) between client devices and your ESET Remote Administrator Server (ERA Server). It is recommended that you use the certificate signed by your CA. Self-signed certificates are not recommended because not all mobile devices let users accept self-signed certificates. This is not an issue with CA signed certificates, because they are trusted and do not require acceptance by user.
We recommend that you use a certificate signed by a trusted Certificate Authority (ERA CA or 3rd party CA), along with a corresponding private key. Make sure to use a standard procedure (OpenSSL, for example) to merge these two file into one .pfx file. For example:
openssl pkcs12 -export -in certificate.cer -inkey privateKey.key -out httpsCredentials.pfx
To perform an offline installation
Only use Offline installation if you are installing on a computer that cannot communicate with the ERA Server. An Agent certificate, which you can export from ESET Remote Administrator Web Console (ERA Web Console), is required to complete offline installation.