Enable SMS text commands in ESET Mobile Security for Android

Issue

  • Enable SMS text commands
  • SMS remote text commands
  • Call and SMS services removal
    On January 9 2019, Google Play implemented restrictions for the use of the SMS and Call permissions necessary for the core functionality of the SMS and Call filter features in ESET Mobile Security. Due to these permissions restrictions, the following features are no longer available in the Google Play version of ESET Mobile Security:
    • Call Filter
    • SMS Text commands - Anti-Theft feature
    • Trusted friends - Anti-Theft feature

Restore SMS and call features

You can restore removed features by downloading and installing the ESET SMS Tool application.

For detailed instructions, visit our documentation or Knowledgebase article.

Details

Enable SMS text commands to use the remote password reset, siren, device wipe, lock and find GPS features. A password is required to send the remote SMS text commands to your device. We recommend that you create a new password to use for sending remote SMS text commands.

Solution

Getting started with ESET Mobile Security: Step 3 of 6

← Optimization | Add Trusted Friends →

Device must have SIM card

If your device does not have a SIM card, SIM Guard menu will not be available and you will not be able to add a Trusted friend. The SMS text commands feature is not available on CDMA, WCDMA and WiFi-only devices.

Enable SMS text commands

This article is for ESET Mobile Security for Android installed from the APK file only.

  1. Open ESET Mobile Security for Android.
  1. Tap Anti-Theft → SMS text commands.

Figure 1-1

  1. Type your security password for ESET Mobile Security and tap Enter or use your device's touchpad sensor if you have saved your fingerprint.

Figure 1-2

  1. Next to SMS text commands, tap the slider bar.

Figure 1-3

  1. Tap Continue to permit ESET Mobile Security to have read access.

Figure 1-4

  1. A password is required to send SMS text commands from your trusted friend's device. Create this password in the step below. Tap Next

Figure 1-5

  1. Type the password that will be used to send remote text commands to your device in both Password fields and tap Save.

Figure 1-6

  1. Tap Finish.

Figure 1-7


SMS Remote Text Commands

You can use a trusted friend's device to send the following text commands to your device. You can only use this feature if you have already added a trusted friend to your device. You will not be able to send these commands from a device unless it belongs to a contact listed as a trusted friend in ESET Mobile Security for Android.

Reset a lost or forgotten password

To reset your ESET Mobile Security password, send an SMS to your device from your trusted friend's device, in the following format:

eset remote reset

Your device will prompt you to enter a new password.

Remote siren feature

To trigger the siren on your device, send an SMS to your device from your trusted friend's device in the following format:

eset siren password

Replace password with the password that you created during SMS text commands setup. 

Remote Wipe feature

Warning: The ESET Remote Wipe feature will delete all contacts, messages, emails, installed applications, app cache, your Google account and the contents of your SD card from your device. Remote wipe is only intended for use in situations where your phone has been lost or stolen.

To trigger the Remote Wipe feature, send an SMS to your device from your trusted friend's device in the following format:

eset wipe password

Replace password with the password that you created during SMS text commands setup.

Remote Lock feature

Lock your device remotely. Your ESET Mobile Security password is required to unlock the device again.To trigger the remote lock feature, send an SMS to your device from your trusted friend's device in the following format:

eset lock password

Replace password  with the password that you created during SMS text commands setup. 

Remote Find GPS feature

You will receive an SMS with GPS coordinates and a link to Google Maps showing the exact location of your device. In order to receive the GPS coordinates, the GPS module on your phone has to be activated in advance. To trigger the remote find GPS feature, send an SMS to your device from your trusted friend's device in the following format:

eset find password

Replace password with the password that you created during SMS text commands setup. 

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