[KB8286] ESET PROTECT On-Prem Mobile Device Management component is scheduled for End of Life

Issue

Solution

The last supported release of the MDM component for ESET PROTECT On-Prem is version 10.0.14.0. The last supported release of the MDM component for the ESET Management Agent is version 11.0. The MDM component will be removed in ESET PROTECT On-Prem version 11.1 (expected mid-year 2024). 

Important dates

  • End of 2022–December 31, 2023: The ESET PROTECT On-Prem MDM component is in Limited Support status until December 31, 2023 
  • December 13, 2023: The release date of ESET PROTECT On-Prem version 11.0—the last version that includes the on-premises MDM component
  • February 1, 2024: The date the MDM component was removed from the repository to prevent new deployments and upgrades using the Web Console. The version check for MDM in the Web Console will no longer work. Later this year, when your ESET PROTECT On-Prem product is updated to version 11.1, the MDM component will no longer be available (even for earlier versions of ESET PROTECT On-Prem). In addition, the ESET Management Agent version 11.1 release will not contain the MDM Connector and mobile device connectivity to the server will be lost. 

MDM End of Life only affects ESET PROTECT On-Prem users

The Mobile Device Management component for ESET PROTECT (CMDM) will continue to be fully supported. If you want to continue using Mobile Device Management from the ESET Management console, migrate from ESET PROTECT On-Prem MDM to ESET PROTECT CMDM.

To migrate Android devices, use the CMDM migration tool. All other devices must be manually disenrolled from ESET PROTECT On-Prem and re-enrolled to ESET PROTECT CMDM.

To upgrade or learn more about ESET cloud subscriptions, contact your local ESET partner. 


Continuation of protection

After December 31, 2023, ESET will not provide technical or development support for the on-premises MDM component. To maintain full functionality, migrate to ESET PROTECT CMDM.

The ESET Endpoint Security for Android mobile app will be fully supported after the on-premises MDM component reaches End of Life status and will provide full protection on all applicable endpoints/mobile devices. However, when you update to ESET PROTECT On-Prem version 11.1, you can no longer manage your mobile devices with ESET PROTECT On-Prem. The devices stay visible in the console but you cannot manage them or add a new device. 

If you stay on an unsupported version of ESET PROTECT On-Prem with the MDM component, you can continue to use ESET PROTECT On-Prem to manage mobile devices. However, you will encounter compatibility issues. We recommend using the latest ESET PROTECT On-Prem version to manage all other endpoints.

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