[KB3592] 내가 사용 중인 ESET 제품은 지원되나요? ESET EOL 정책 (기업용 제품)

Issue

제품이 지원이 되는지 혹은 최신 버전인지 모르겠습니다
지원 및 더 이상 지원되지 않는 ESET 제품 목록
기업용 제품의 ESET End of Life Policy

개인용 EOL 정책은 여기서 확인하세요

Solution

ESET End of Life 정책은 2020년 6월 30일까지 유효합니다.

ESET에서 제공하는 현재의 지원을 확인하려면 제품명을 클릭하세요.

다양한 지원에 대한 설명을 보려면 여기를 클릭하세요

ESET 클라우드 서비스에 대한 지원 설명을 보려면 여기를 클릭하세요

ESET Endpoint Antivirus
ESET Endpoint Security
ESET NOD32 Antivirus Business Edition
ESET Smart Security Business Edition
ESET Mail Security for Microsoft Exchange Server
ESET File Security for Microsoft Windows Server
ESET Mail Security for IBM Domino
(이전 ESET Mail Security for IBM Lotus Domino)
ESET NOD32 Antivirus for Lotus Domino
ESET Security for Kerio
ESET Security for Microsoft Sharepoint Server
ESET Endpoint Antivirus for Mac
ESET Endpoint Security for Mac
ESET NOD32 Antivirus Business Edition for Mac OS X
ESET Mobile Security Business Edition for Symbian
ESET Mobile Security Business Edition for Windows Mobile
ESET Endpoint Security for Android
ESET NOD32 Antivirus Business Edition for Linux Desktop
ESET File Security for Linux
ESET File/Mail/Gateway Security for Linux/FreeBSD
(이전 ESET File/Mail/Gateway Security for Linux/BSD/Solaris)
ESET Virtualization Security for VMware vShield
ESET Virtualization Security for VMware NSX
ESET Secure Authentication
ESET Shared Local Cache
ESET Enterprise Inspector
ESET Dynamic Threat Defense
ESET Security Management Center
ESET Remote Administrator
ESET Endpoint Encryption Client
ESET Endpoint Encryption Server

ESET 클라우드 서비스

ESET MSP Administrator
ESET Business Account
ESET License Administrator

제품 라이프 사이클 전반에 걸친 지원

주요 출시 제품의 지원은 일반적 사용에서 시작해 보통 다음 단계를 거칩니다.

전체 지원
제한된 지원
기본 지원

새로운 주요 릴리스 제품이 일반적으로 사용 가능하게되면 이전 주요 릴리스 제품이 전체 지원에서 제한적 지원으로 전환됩니다. 제한적 지원 단계는 두 번째 후속 제품이 일반 공급 될 때까지 지속됩니다. 그러면 원래 제품이 최종 단계 인 기본 지원으로 전환됩니다. 기본 지원 단계가 끝나면 프로젝트는 EOL에 도달합니다. 이 문서는 표준 프로세스에 대해 설명합니다. 추가 지원은 사례별로 제공 될 수 있습니다.

Full Support	정기 바이러스 지문 DB 업데이트 및 모듈 업데이트 가용성 새 운영 체제 및 새 버전의 운영 체제 지원 패치 및 서비스 릴리스로 해결 된 확인 된 문제 및 취약성 기술 지원 가능
Limited Support	정기 바이러스 지문 DB 업데이트 및 모듈 업데이트 가용성 제품 또는 주요 기능이 작동하지 않거나 시스템을 불안정하게 만들거나 패치 및 서비스 릴리스로 해결 된 주요 취약점을 포함하는 경우와 같은 심각한 문제 기술 지원이 가능하지만 모든 버그가 수정되지는 않음 새 버전의 운영 체제를 지원하지 않음
Basic Support	정기 바이러스 지문 DB 업데이트 가용성 모듈 업데이트의 가용성은 보장되지 않음 제품은 더 이상 ESET 다운로드 서버에서 다운로드 할 수 없음 기술 지원이 더 이상 제공되지 않으며 버그가 수정되지 않음
End of Life	정기적 인 바이러스 지문 DB 업데이트는 계속 될 수 있지만 보장되지는 않음 이 버전에는 기술 지원이나 패치가 없습니다. 기본 지원은 계속 될 수 있지만 보장되지는 않음 새로운 문서가 생성되거나 업데이트되지 않음

버전	ESET 제품 중 하나의 특정 제품군의 주요 릴리스
출시일	ESET 제품의 주요 제품군 (버전)이 일반 공급 된 날짜
최신 빌드	특정 ESET 제품의 최신 빌드 번호
업데이트	특정 ESET 제품의 최신 빌드에 대한 릴리스 날짜 (사용할 수없는 경우 비어 있거나 릴리스 날짜와 유사한 경우)
상태	현재 제공되는 지원 수준
다음 상태	다음 수준의 지원이 예상
예상 EOL	예상 End of Life.

ESET Endpoint Antivirus

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
7.x	16-Aug-18	8.0.2028.0	2020-06-30	Full Support	Limited Support	TBA
6.6	24-Aug-17	6.6.2095.1	2018-11-13	Full Support	Limited Support	TBA
6.5	14-Mar-17	6.5.2132.6	28-Nov-17	Limited Support	Basic Support	TBA
6.4	7-Jun-16	6.4.2014.0	7-Jun-16	Basic Support	End of Life	TBA
6.3	21-Jan-16	6.3.2016.0	21-Jan-16	Basic Support	End of Life	TBA
6.2	25-Feb-2015	6.2.2033.0	29-Jul-2015	Basic Support	End of Life	Feb 2020
6.1	11-Dec-2014	6.1.2227.0		Basic Support	End of Life	Feb 2020
5.x	29-May-12	5.0.2272.7	2018-05-22	Basic Support	End of Life	Dec 2020

ESET Endpoint Security

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
7.x	16-Aug-18	8.0.2028.0	2020-06-30	Full Support	Limited Support	TBA
6.6	25-Feb-15	6.6.2095.1	2018-11-13	Full Support	Limited Support	TBA
6.5	14-Mar-17	6.5.2132.6	28-Nov-17	Limited Support	Basic Support	TBA
6.4	7-Jun-16	6.4.2014.0	7-Jun-16	Basic Support	End of Life	TBA
6.3	21-Jan-16	6.3.2016.0	21-Jan-16	Basic Support	End of Life	TBA
6.2	25-Feb-2015	6.2.2033.0	29-Jul-2015	Basic Support	End of Life	Feb 2020
6.1	11-Dec-2014	6.1.2227.0		Basic Support	End of Life	Feb 2020
5.x	29-May-12	5.0.2272.7	2018-05-22	Basic Support	End of Life	Dec 2020

ESET NOD32 Antivirus Business Edition

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
4	2-Mar-09	4.2.76.0	12-Jan-12	Basic Support	End of Life	Dec 2020*
3	5-Nov-07	3.0.695.0		End of Life	End of Life

* 일반적인 EOL 일로 특정 시장에서는 예외가 적용될 수 있습니다.

ESET Smart Security Business Edition

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
4	2-Mar-09	4.2.76.0	12-Jan-12	Basic Support	End of Life	Dec 2020*
3	5-Nov-07	3.0.695.0		End of Life	End of Life

* 일반적인 EOL 일로 특정 시장에서는 예외가 적용될 수 있습니다.

ESET Mail Security for Microsoft Exchange Server

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
7.x	16-Aug-18	7.3.12002.0	2020-08-25	Full Support	Limited Support	TBA
6.5	28-Feb-17	6.5.10059.0	2018-09-25	Limited Support	Basic Support	TBA
6.4	7-Sep-16	6.4.10011.0	30-Nov-16	Basic Support	End of Life	2020
6.3	21-Jan-16	6.3.10005.0	22-Mar-16	Basic Support	End of Life	2020
6.2	3-Sep-15	6.2.12012.0	20-Oct-15	Basic Support	End of Life	2020
5	N/A	N/A	N/A	N/A	N/A	N/A
4.5	26-Mar-13	4.5.10022.0	2014-06-06	End of Life	End of Life
4.3	31-Mar-11	4.3.10016		End of Life	End of Life
4.2	10-Mar-10	4.2.10012		End of Life	End of Life

ESET File Security for Microsoft Windows Server

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
7.x	16-Aug-18	7.1.12006.0	2019-07-02	Full Support	Limited Support	TBA
6.5	28-Feb-17	6.5.12018.0	2018-08-28	Limited Support	Basic Support	TBA
6.4	7-Sep-16	6.4.12004.0	30-Nov-16	Basic Support	End of Life	2020
6.3	2-Mar-16	6.3.12006.0	19-May-16	Basic Support	End of Life	2020
6.2	25-Feb-15	6.2.12007.0	3-Sep-15	Basic Support	End of Life	2020
6.0	11-Dec-14	6.0.12035.0		Basic Support	End of Life	2020
5	N/A	N/A	N/A	N/A	N/A	N/A
4.5	7-Feb-12	4.5.12017.0	2015-08-05	End of Life	End of Life
4.3	18-Oct-11	4.3.12014		End of Life	End of Life

ESET Mail Security for IBM Domino

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
7.x	16-Aug-18	7.2.14001.0	2020-08-25	Full Support	Limited Support	TBA
6.5	28-Feb-17	6.5.14026.0	2018-05-24	Limited Support	Basic Support	TBA
6.4	7-Sep-16	6.4.14024.0	30-Nov-16	Basic Support	End of Life	2020
5	N/A	N/A	N/A	N/A	N/A	N/A
4.5	29-May-12	4.5.14059.0	2016-03-15	End of Life	End of Life

ESET NOD32 Antivirus for Lotus Domino

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
2	24-Jun-05	2006.8.2.0		End of Life	End of Life

ESET Security for Kerio

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
6.5	29-May-17	6.5.16009.0	2018-05-24	Basic Support	End of Life	June 2022
5	N/A	N/A	N/A	N/A	N/A	N/A
4.5	6-Nov-13	4.5.16009.0	2016-05-17	End of Life	End of Life

ESET Security for Microsoft Sharepoint Server

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
7.x	16-Aug-18	7.2.15001.0	2020-08-25	Full Support	Limited Support	TBA
6.5	28-Feb-17	6.5.15015.0	2018-05-24	Limited Support	Basic Support	TBA
6.4	7-Sep-16	6.4.15015.0	30-Nov-16	Basic Support	End of Life	2020
4.5	12-Jun-13	4.5.15024.0	2018-01-16	End of Life	End of Life

ESET Endpoint Antivirus for Mac

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
6.8	25-Sep-19	6.9.60.3	10-Oct-19	Full Support	Limited Support	TBA
6.6	25-May-18	6.8.400.0	2019-12-05	Limited Support	Basic Support	TBA
6.5	25-Sep-17	6.5.600.1	21-Dec-17	Limited Support	Basic Support	TBA
6.4	30-Mar-17	6.4.246.0		Limited Support	Basic Support	TBA
6.3	19-Sep-16	6.3.85.0		Limited Support	Basic Support	TBA
6.2	31-May-16	6.2.7.0		Basic Support	End of Life	TBA
6.1	30-Sep-15	6.1.16.0		Basic Support	End of Life	TBA

ESET Endpoint Security for Mac

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
6.8	25-Sep-19	6.9.60.3	10-Oct-19	Full Support	Limited Support	TBA
6.6	25-May-18	6.8.400.0	2019-12-05	Limited Support	Basic Support	TBA
6.5	25-Sep-17	6.5.600.1	21-Dec-17	Limited Support	Basic Support	TBA
6.4	30-Mar-17	6.4.246.0		Limited Support	Basic Support	TBA
6.3	19-Sep-16	6.3.85.0		Limited Support	Basic Support	TBA
6.2	31-May-16	6.2.7.0		Basic Support	End of Life	TBA
6.1	30-Sep-15	6.1.16.0		Basic Support	End of Life	TBA

ESET NOD32 Antivirus Business Edition for Mac OS X

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
4.1	27-Jul-12	4.1.106.1 4.1.94.0 (Mac 10.5)	2018-01-11	Limited Support	Basic Support	TBA
4	2-Aug-10	4.0.77	6-Dec-11	Basic Support	End of Life	TBA

ESET Mobile Security Business Edition for Symbian

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
1	22-Apr-10	1.3.4	11-May-11	End of Life	End of Life

ESET Mobile Security Business Edition for Windows Mobile

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
1	22-Apr-10	1.3.1885	11-May-11	End of Life	End of Life

ESET Endpoint Security for Android

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
2	25-Feb-15	2.7.17.0	2019-12-11	Full Support	Limited Support	TBA
1	4-Dec-12	1.2.210.134	2015-06-25	End of Life	End of Life

ESET NOD32 Antivirus Business Edition for Linux Desktop

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
4	12-Apr-11	4.0.93.0	2019-05-02	Limited Support	Basic Support	TBA

ESET File Security for Linux

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
7.2	26-Aug-20	7.2.463		Full Support	Limited Support	TBA
7.1	15-Nov-19	7.1.247		Full Support	Limited Support	TBA
7.0	16-Jul-19	7.0.1152	19-Jul-19	Limited Support	Basic Support	TBA

This product is a successor of version 4.5 and drops support for FreeBSD.

ESET File/Mail/Gateway Security for Linux/BSD/Solaris

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
4.5	17-Dec-15	4.5.15.0	2019-05-02	Full Support	Limited Support	TBA
4.0	15-Nov-11	4.0.10	2-Jul-2013	End of Life	End of Life
3	Q2/2008	3.0.22		End of Life	End of Life

ESET Virtualization Security for VMware vShield

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
1	21-Jan-16	1.0.14.0	2017-11-10	End of Life	End of Life

ESET Virtualization Security for VMware NSX

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
1	21-Jan-16	1.7.1.0	2019-09-20	Limited Support	End of Life	TBA

ESET Virtualization Security supports vSphere version 6.7 and earlier only.

ESET Secure Authentication

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
2	15-Mar-16	2.8.23.0	2019-07-09	Full Support	Limited Support	TBA
1	25-Jul-13	1.3.719.0	2016-09-20	Basic Support	End of Life	TBA

ESET Shared Local Cache

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
1	12-Dec-14	1.2.5.0	2017-03-15	Basic Support	End of Life	TBA

ESET Enterprise Inspector

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
1	16-Aug-18	N/A	N/A	Full Support	Limited Support	TBA

ESET Dynamic Threat Defense

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
current	16-Aug-18	N/A	N/A	Full Support	Limited Support	TBA

ESET Security Management Center

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
7.1	12-Nov-19	7.2.11.3	2019-11-12	Full Support	Limited Support	TBA
7.0	16-Aug-18	7.0.72		Limited Support	Basic Support	TBA

ESET Security Management Center (starting from version 7) replaces ESET Remote Administrator.

ESET Remote Administrator

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
6.5***	14-Mar-17	6.5.34.0	2017-10-30	Limited Support	Basic Support	Dec 2020
6.4**	19-July-16	6.4.29.0	19-Sep-16	End of Life	End of Life
6.3*	21-Jan-16	6.3.12.0		End of Life	End of Life
6.2*	3-Sep-15	6.2.11.0		End of Life	End of Life
6.1*	20-May-15	6.1.31.0		End of Life	End of Life
6.1*	25-Feb-15	6.1.28.0		End of Life	End of Life
6.1*	10-Dec-14	6.1.21.0		End of Life	End of Life

*** - ERA MDM component is in Basic Support as of 11, April 2019.

** - Latest possible version that customers can upgrade to will be ESMC V7.1

* - The installer files for ERA 6.1 - 6.4 (all components) are not available in the repository. Users can not create Agent installers for these versions.

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
5.3*	19-Nov-15	5.3.39.0	2016-09-19	Basic Support	End of Life	Jun 2020
5.2	16-Jun-14	5.2.26.0		End of Life	End of Life
5.1	21-Oct-13	5.1.34		End of Life	End of Life
5	28-May-12	5.0.119		End of Life	End of Life
4	19-Apr-10	4.0.138		End of Life	End of Life
3	15-Dec-08	3.0.105		End of Life	End of Life
2	26-Nov-07	2.0.110		End of Life	End of Life
1	2003	1.0.17		End of Life	End of Life

* - ERA 5.3 is in the extended support phase focused on customers migrating to the ESET Security Management Center.

ESET Endpoint Encryption Client

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
5.0	19-Nov-2019	5.0.4		Full Support	Limited Support	TBA
5.0	9-Jul-2019	5.0.3		Limited Support	Basic Support	TBA
5.0	1-Apr-2019	5.0.1		Limited Support	Basic Support	TBA
5.0	28-Deb-2019	5.0.0		Limited Support	Basic Support	TBA
4.9	12-Dec-2018	4.9.5		Limited Support	Basic Support	TBA
4.9	4-May-2018	4.9.4		Limited Support	Basic Support	TBA
4.9	29-Mar-2018	4.9.3		Limited Support	Basic Support	TBA
4.9	22-Mar-2018	4.9.2		Limited Support	Basic Support	TBA
4.9	26-Oct-2017	4.9.0		Limited Support	Basic Support	TBA
4.8	3-Aug-2017	4.8.17		Limited Support	Basic Support	TBA
4.8	30-Mar-2017	4.8.16		Limited Support	Basic Support	TBA
4.8	28-Feb-2017	4.8.15		Limited Support	Basic Support	TBA
4.8	12-Jan-2017	4.8.13		Limited Support	Basic Support	TBA
4.8	14-Dec-2016	4.8.12		Limited Support	Basic Support	TBA
4.8	22-Nov-2016	4.8.11		Limited Support	Basic Support	TBA
4.8	8-Sep-2016	4.8.5		Limited Support	Basic Support	TBA

ESET Endpoint Encryption Server

버전	출시일	최신 빌드	업데이트	상태	다음 상태	예상 EOL
3.0	28-Feb-2019	3.0.0		Full Support	Limited Support	TBA
2.10	27-Sep-2018	2.10.10		Limited Support	Basic Support	TBA
2.9	16-Apr-2018	2.9.3		Limited Support	Basic Support	TBA
2.9	26-Oct-2017	2.9.2		Limited Support	Basic Support	TBA
2.9	3-Aug-2017	2.9.0		Limited Support	Basic Support	TBA
2.8	28-Feb-2017	2.8.0		Limited Support	Basic Support	TBA
2.7	12-Jan-2017	2.7.7		Limited Support	Basic Support	TBA
2.7	22-Nov-2016	2.7.1		Limited Support	Basic Support	TBA
2.6	19-Sep-2016	2.6.2		Limited Support	Basic Support	TBA
2.6	8-Sep-2016	2.6.1		Limited Support	Basic Support	TBA

Support through ESET cloud service (software-as-a-service) lifecycle:

The support of major release cloud service starts with general availability (GA) and typically goes through these stages:

Full Support
Limited Support
End of Life

When a new major release becomes generally available, the previous major release is automatically transitioned to the final phase – End of Life.

When a new major release becomes generally available, and for any reason, the previous major release version is not terminated, the previous major release is automatically switched from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period, the previous release version reaches its End of Life.

Full Support	Cloud service is constantly improved Confirmed problems and vulnerabilities are addressed with Hotfixes and Service Releases Enrollment of new customers/users is available Technical support is available, documentation is updated
Limited Support	Cloud service is not actively improved Functionalities and accessibility might be limited Enrollment of new customers/users might be limited Technical support is limited, bugs are under consideration, update of documentation might be limited
End of Life	Cloud service improvements are terminated Accessibility is limited or terminated Enrollment of new customers/users is not available Basic or no technical support, no bugs fixing, no documentation update

ESET MSP Administrator

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	EOL	제안 마이그레이션 경로	비고
1	3-Feb-20	1.4.2	Limited support	N/A	Until EOL	31-Dec-2020	Migrate to EMA v2	N/A
2	24-Mar-20	2.3.29.1	Full Support	Throughout whole lifecycle	N/A	N/A	N/A	N/A

ESET Business Account

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	EOL	제안 마이그레이션 경로	비고
3	24-Mar-20	3.34.1	Full Support	Throughout whole lifecycle	N/A	N/A	N/A	N/A

ESET License Administrator

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	EOL	제안 마이그레이션 경로	비고
1	17-Mar-20	1.32.20	Limited support	N/A	Until EOL	TBD	N/A	N/A

ESET End of Life policy valid from July 1, 2020

Executive summary | Versioning Rules | Product Lifecycle | Support Levels | PDF Document

Executive summary

The purpose of this document is to review ESET’s End of Life (EOL) policies, product-related support policies, and policies we follow for the support of various operating systems.

This document should serve as a source of information for ESET business customers, for whom clear and predictable EOL policies can significantly contribute to effective IT security planning. We believe this document will help organizations keep their security policies up to date, preventing any disruptions to business continuity.

This End of Life document was inspired by industry best practices, as well as accepted standards. The policies are applied to all existing products and product versions, respecting the past commitments made to our customers. We have defined product categories and tailored support policies to each of them; you can also find information on how product versioning works, and explanations of the product lifecycle stages.

We are fully aware that any transition can be painful, especially in a business environment. Therefore, from the moment our new policy is implemented, we are going to allocate a one-year transition period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to EOL as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise EOL-ed product versions for the duration of the transition period. The product versions that would naturally transition into the EOL phase during this period will receive the same benefit.

This End of Life policy became valid on July 1, 2020

Versioning Rules

ESET follows industry standards for product version numbering. See the example below on how to read the individual numbers found in the product version:

Versioning explained

ESET Endpoint Security version 7.2.2055.0 means

Major version

Minor version/Service release

2055.

Build number/Patch level

Additional differentiator
(e.g. language version)

Major version – Moving to a higher version typically involves a major product overhaul, change in product architecture, or dropped operating system support for an earlier operating system version(s).
Minor version/Service release – Increasing this number means minor bug fixes and minor functionality changes compared to the previous version.
Build Number/Patch level – Indicates required automatic security and stability updates. No functionality changes are made.

Product Lifecycle

Each of our products fits into a specific stage of the product lifecycle. For the purpose of defining a complete End of Life policy we decided to categorize them into the following groups:

Products in active development
These products are in the early or middle stages of the lifecycle and we plan to develop and sell them in the coming years.
Products in active development regularly undergo the end of version procedure for earlier product versions (every time a new major version is released). There is also a procedure in place to allow for an extended period of limited support for certain product versions – for more details contact your ESET representative.
Products in maintenance
These products are in a highly mature state and ESET only maintains them. There is no development of any new features. Products/services in maintenance are typically in extended Limited Support. Products in maintenance do not get releases guaranteeing compatibility with future operating system releases.
Products to be terminated
These products have not been developed nor improved in any way for a long time, and they no longer make any commercial or strategic sense. These products undergo an internal product termination procedure, which results in the products complete End of Life.

Support Levels

These are the general support levels for ESET products and services. For specific support levels of individual products and product versions, refer to their corresponding sections in the document.

Full Support – This is understood industry-wide as providing the best efforts to serve customers by fixing all bugs and offering full functionality. We also offer wide-ranging assistance to our customers. All future operating system releases will be supported unless there is a major external hurdle that we cannot overcome with reasonable effort.
Limited Support – It is generally limited to Technical Support and Development Support, which is limited to bug fixing so there is no support for new operating system versions.
End of Life – At this stage of the product lifecycle, we offer zero support or assistance and do not guarantee the product’s functionality at all. The best we can do is guide the customer to the most appropriate migration path so that they upgrade to the latest equivalent product.

More details about ESET End of Life policy in PDF

End of Life policy for business products

Click the name of your product below to see the current level of support offered by ESET.

ESET Endpoint Solutions

ESET Endpoint Antivirus

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
7.3	30 June 2020	8.0.2028.0	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.2	12 November 2019	7.2.2055.0	Limited Support	Ended	Until version 8 +1 year
7.1	11 April 2019	7.1.2064.0	Limited Support	Ended	Until version 8 +1 year
7.0	16 August 2018	7.0.2120.0	Limited Support	Ended	Until version 8 +1 year
6.6	24 August 2017	6.6.2095.1	Limited Support	Ended	March 2021
6.5	14 March 2017	6.5.2132.6	Limited Support	Ended	Until Feb 2022
6.4	07 June 2016	6.4.2014.0	End of Life	Ended	Ended	✔
6.3	21 January 2016	6.3.2016.0	End of Life	Ended	Ended	✔
6.2	25 February 2015	6.2.2033.0	End of Life	Ended	Ended	✔
6.1	11 December 2014	6.1.2227.0	End of Life	Ended	Ended	✔
5.x	29 May 2012	5.0.2272.7	Limited Support	Ended	Dec 2020	✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Limited Support is available for the older releases of the latest major product version (one additional year after the next generation comes out) and the latest release of the previous product generation (two additional years after the one year of Full Support has expired).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

*For Windows 10, we consider semi-annual updates from Microsoft as new versions of the operating system.
**Whether or not a bug or vulnerability is fixed is solely at ESET’s discretion. ESET will offer a solution if it is commercially viable.

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Endpoint Security

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
7.3	30 June 2020	8.0.2028.0	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.2	12 November 2019	7.2.2055.0	Limited Support	Ended	Until version 8 +1 year
7.1	11 April 2019	7.1.2064.0	Limited Support	Ended	Until version 8 +1 year
7.0	16 August 2018	7.0.2120.0	Limited Support	Ended	Until version 8 +1 year
6.6	24 August 2017	6.6.2095.1	Limited Support	Ended	March 2021
6.5	14 March 2017	6.5.2132.6	Limited Support	Ended	Until Feb 2022
6.4	07 June 2016	6.4.2014.0	End of Life	Ended	Ended	✔
6.3	21 January 2016	6.3.2016.0	End of Life	Ended	Ended	✔
6.2	25 February 2015	6.2.2033.0	End of Life	Ended	Ended	✔
6.1	11 December 2014	6.1.2227.0	End of Life	Ended	Ended	✔
5.x	29 May 2012	5.0.2272.7	Limited Support	Ended	Dec 2020	✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET NOD32 Antivirus Business Edition

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
4.x	02 March 2009	4.2.76.0	Limited Support	Ended	Dec 2020	✔
3.0	05 November 2007	3.0.695.0	End of Life	Ended	Ended

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Endpoint Antivirus for Linux

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
7.1	26 August 2020	7.1.6	Full Support	Until version 8 +1 year	Until version 8 release + 3 years
7.0	25 February 2020	7.0.13.0	Full Support	Until version 8 +1 year	Until version 8 release + 3 years

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Endpoint Antivirus for Mac

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
6.9	15 June 2020	6.9.60.3	Full Support	Until version 7 +1 year	Until version 7 +3 years
6.8	25 September 2019	6.8.400.0	Limited Support	Ended	Until version 7 +1 year
6.7	10 January 2019	6.7.900.0	End of Life	Ended	Ended	✔
6.6	25 May 2018	6.6.866	End of Life	Ended	Ended	✔
6.5	25 September 2017	6.5.600.1	End of Life	Ended	Ended	✔
6.4	30 March 2017	6.4.246.0	End of Life	Ended	Ended	✔
6.3	19 September 2016	6.3.85.0	End of Life	Ended	Ended	✔
6.2	31 May 2016	6.2.7.0	End of Life	Ended	Ended	✔
6.1	30 September 2015	6.1.16.0	End of Life	Ended	Ended	✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Endpoint Security for Mac

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
6.9	15 June 2020	6.9.60.3	Full Support	Until version 7 +1 year	Until version 7 +3 years
6.8	25 September 2019	6.8.400.0	Limited Support	Ended	Until version 7 +1 year
6.7	10 January 2019	6.7.900.0	End of Life	Ended	Ended	✔
6.6	25 May 2018	6.6.866	End of Life	Ended	Ended	✔
6.5	25 September 2017	6.5.600.1	End of Life	Ended	Ended	✔
6.4	30 March 2017	6.4.246.0	End of Life	Ended	Ended	✔
6.3	19 September 2016	6.3.85.0	End of Life	Ended	Ended	✔
6.2	31 May 2016	6.2.7.0	End of Life	Ended	Ended	✔
6.1	30 September 2015	6.1.16.0	End of Life	Ended	Ended	✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET NOD32 Antivirus Business Edition for Mac

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
4.1	27 July 2012	4.1.106.1	End of Life	Ended	Ended
4	02 August 2010	4.0.77	End of Life	Ended	Ended

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET NOD32 Antivirus Business Edition for Linux Desktop

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
4.0	12.4.11	4.0.93.0	End of Life	Ended	Ended	✔

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Server Products

ESET Mail Security for Microsoft Exchange Server

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
7.2	25 August 2020	7.3.12002.0	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.1	18 December 2019	7.1.10015.0	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.0	16 August 2018	7.0.x	Limited Support	Ended	Until version 8 +1 year
6.5	28 February 2017	6.5.10059.0	Limited Support	Ended	Until Aug 2021
6.4	07 September 2016	6.4.10011.0	End of Life	Ended	Ended	✔
6.3	21 January 2016	6.3.10005.0	End of Life	Ended	Ended	✔
6.2	03 September 2015	6.2.12012.0	End of Life	Ended	Ended	✔
4.5	26 March 2013	4.5.10022.0	End of Life	Ended	Ended
4.3	31 March 2011	4.3.10016	End of Life	Ended	Ended
4.2	10 March 2010	4.2.10012	End of Life	Ended	Ended

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET File Security for Microsoft Windows Server

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
7.1	11 February 2020	7.1.12010.0	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.0	29 January 2019	7.0.12018.0	Limited Support	Ended	Until version 8 +1 year
6.5	28 February 2017	6.5.12018.0	Limited Support	Ended	Until Dec 2022
6.4	07 September 2016	6.4.12004.0	End of Life	Ended	Ended	✔
6.3	02 March 2016	6.3.12006.0	End of Life	Ended	Ended	✔
6.2	25 February 2015	6.2.12007.0	End of Life	Ended	Ended	✔
6.0	11 December 2014	6.0.12035.0	End of Life	Ended	Ended	✔
4.5	07 February 2012	4.5.12017.0	End of Life	Ended	Ended
4.3	18 October 2011	4.3.12014	End of Life	Ended	Ended

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Mail Security for IBM Domino
(formerly ESET Mail Security for IBM Lotus Domino)

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
7.2	25 August 2020	7.2.14001.0	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.1	10 September 2019	7.1.14008.0	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.0	16 August 2018	7.0.x	Limited Support	Ended	Until version 8 +1 year
6.5	28 February 2017	6.5.14026.0	Limited Support	Ended	Until Aug 2021
6.4	07 September 2016	6.4.14024.0	End of Life	Ended	Ended	✔
4.5	29 May 2012	4.5.14059.0	End of Life	Ended	Ended

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Security for Kerio

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
6.5	29 May 2017	6.5.16009	End of Life	Ended	Ended	✔
5	N/A	N/A	N/A	N/A	N/A	N/A
4.5	06 November 2013	4.5.16009	End of Life	Ended	Ended

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Security for Microsoft Sharepoint Server

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
7.2	25 August 2020	7.2.15001.0	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.0	16 August 2018	7.0.15010.0	Full Support	Until version 8 +1 year	Until version 8 +3 years
6.5	28 February 2017	6.5.15015.0	Limited Support	Ended	Until Aug 2021
6.4	07 September 2016	6.4.15015.0	End of Life	Ended	Ended	✔
4.5	12 June 2013	4.5.15024.0	End of Life	Ended	Ended

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET File Security for Linux

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
7.2	26 August 2020	7.2.463	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.1	14 November 2019	7.1.561	Full Support	Until version 8 +1 year	Until version 8 +3 years
7.0	16 July 2019	7.0.1152	Limited Support	Ended	Until version 8 +1 year

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET File/Mail/Gateway Security for Linux/FreeBSD
(formerly ESET File/Mail/Gateway Security for Linux/BSD/Solaris)

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
4.5	17 December 2015	4.5.15.0	Limited Support	Until June 2020	Until June 2021
4.0	15 November 2011	4.0.10	End of Life	Ended	Ended
3.0	Q2/2008	3.0.22	End of Life	Ended	Ended

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Virtualization Security for VMware NSX

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support	Transition period
1	21 January 2016	1.7.1.0	Limited Support	Ended	TBA

ESET Virtualization Security supports vSphere version 6.7 and earlier only.

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Shared Local Cache

버전	출시일	최신 빌드	현재 상태	Full Support	Transition period
1	12 December 2014	1.2.5.3	Limited support	Ended

Support status explanation

Full Support is granted to the latest release of the latest major version and the latest release of the older major generation (for only one year after the release of a new product generation).

Full Support	Availability of regular module updates Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Availability of regular module updates Compatibility with new versions of operating systems is not guaranteed* Confirmed system critical bugs and critical vulnerabilities may be addressed with patches and Service Releases** Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	Availability of module updates is not guaranteed No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET On-premises Consoles

ESET Security Management Center

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
7.2	11 June 2020	7.2.11.3	Full Support	Until version 8 release	Until version 8 +2 years
7.1	19 November 2019	7.1.27.2	Limited Support	Ended	Until version 8 +2 years
7.0	16 August 2018	7.0.72	Limited Support	Ended	Until version 8 +2 years

Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support	Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Compatibility with new versions of operating systems is not guaranteed* Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated.

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Remote Administrator

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
6.5	14 March 2017	6.5.34.0	Limited Support	Ended	Until December 2020
6.4	19 July 2016	6.4.29.0	End of Life	Ended	Ended
6.3	21 January 2016	6.3.12.0	End of Life	Ended	Ended
6.2	03 September 2015	6.2.11.0	End of Life	Ended	Ended
6.1	20 May 2015	6.1.31.0	End of Life	Ended	Ended
6.1	25 February 2015	6.1.28.0	End of Life	Ended	Ended
6.1	10 December 2014	6.1.21.0	End of Life	Ended	Ended
5.3	19 November 2015	5.3.39.0	End of Life	Ended	Ended
5.2	16 June 2014	5.2.26.0	End of Life	Ended	Ended
5.1	21 October 2013	5.1.34	End of Life	Ended	Ended
5	28 May 2012	5.0.119	End of Life	Ended	Ended
4	19 April 2010	4.0.138	End of Life	Ended	Ended
3	15 December 2008	3.0.105	End of Life	Ended	Ended
2	26 November 2007	2.0.110	End of Life	Ended	Ended
1	25 June 2005	1.0.17	End of Life	Ended	Ended

Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support	Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Compatibility with new versions of operating systems is not guaranteed* Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated.

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ERA - ESMC Plug-ins

Kaseya

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
2.7	24 January 2019	2.7.0	Full support	Until next major release	N/A

ConnectWise Manage

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1.0	17 December 2019	1.0.1910.42	Limited Support	Ended	Until June 2021

Autotask PSA

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1.0	05 August 2020	1.0.1907.83	Limited Support	Ended	Until June 2021

Tigerpaw

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1.0	24 January 2019	0.9.501.0	Limited Support	Ended	Until June 2021

Salesforce

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1.0	24 January 2019	0.10.273	Limited Support	Ended	Until June 2021

Event Management Extension

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
3.3	03 May 2017	3.3.0	Limited Support	Ended	Until June 2021

Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support	Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Compatibility with new versions of operating systems is not guaranteed* Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated.

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

DEM Plug-ins

DEM for ConnectWise Automate

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1.4	10 January 2020	1.4.0	Full support	Until next major release	N/A
1.3	06 June 2019	1.3.2	Limited Support	Ended	Until version 1.5 release

DEM for Datto RMM

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1.2	20 August 2020	1.2.0	Full support	Until next major release	N/A
1.1	22 August 2019	1.1.2	Limited Support	Ended	Until next major release

DEM for SolarWinds N-Central

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1.1	23.4 April 2019	1.1.0	Full support	Until next major release	N/A
1.0	07 March 2018	1.0.0	Limited Support	Ended	Until next major release

DEM for SolarWinds RMM

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1.0	17 February 2020	1.0.0	Full support	Until next major release	N/A

DEM for Ninja RMM

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1.1	23 April 2019	1.1.0	Full support	Until next major release	N/A
1.0	12 January 2018	1.0.0	Limited Support	Ended	Until next major release

Support status explanation

Full Support is available for all the components of the latest release (major version). When a new major version is released, the previous version goes into Limited Support.

Limited Support is available for two years after a newer product version has been released.

Full Support	Compatibility with new operating systems, new versions of operating systems, and new updates for existing operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available Knowledgebase and Online Help guides are up to date
Limited Support	Compatibility with new versions of operating systems is not guaranteed* Technical support is available Knowledgebase and Online Help guides updates guaranteed only for critical issues (preventing the products’ core functionality and security) Product is no longer available for download from ESET servers
End of Life	No new operating systems support No technical support or security and stability updates are available for this version No new documentation is created or updated.

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Mobile Solutions

ESET Endpoint Security for Android

버전	출시일	최신 빌드	현재 상태	Full Support
2	25 February 2015	2.7.21.0	Full Support	Until next major release
1	04 December 2012	1.2.210.134	End of Life	Ended Feb 2015

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product	Bugs and broken functionality are always fixed in the latest release Compatibility with new operating systems and new versions of operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available
Limited Support	No development support available (no bug fixing) Bugs and vulnerabilities will be addressed in future product releases Technical support available for known issues, documentation updates might be limited Module updates available (where applicable)
End of Life	No technical support or security and stability updates are available for this version No new documentation is created or updated Product is not available for download from ESET servers

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Endpoint Detection and Response

ESET Enterprise Inspector

버전	출시일	최신 빌드	현재 상태	Full Support
1.4	15 June 2020	1.4.1363	Full Support	until version 1.5 release
1.3	17 September 2019	1.3.1145 for Server and WinOS endpoints 1.3.1143 for macOS endpoints	End of Life	Ended
1.2	20 July 2018	1.2.894	End of Life	Ended
1.1	26 March 2018		End of Life	Ended
1	N/A	N/A	End of Life	Ended

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product	Bugs and broken functionality are always fixed in the latest release Compatibility with new operating systems and new versions of operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available
Limited Support	No development support available (no bug fixing) Bugs and vulnerabilities will be addressed in future product releases Technical support available for known issues, documentation updates might be limited Module updates available (where applicable)
End of Life	No technical support or security and stability updates are available for this version No new documentation is created or updated Product is not available for download from ESET servers

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Encryption and Multifactor Authentication Products

ESET Full Disk Encryption

버전	출시일	최신 빌드	현재 상태	Full Support
1.2	23 June 2020	1.2.0.x	Full Support	Until next major release
1.1	02 April 2020	1.1.0.0	End of Life	Ended
1.0	28 January 2019	1.047.6.0	End of Life	Ended

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product	Bugs and broken functionality are always fixed in the latest release Compatibility with new operating systems and new versions of operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available
Limited Support	No development support available (no bug fixing) Bugs and vulnerabilities will be addressed in future product releases Technical support available for known issues, documentation updates might be limited Module updates available (where applicable)
End of Life	No technical support or security and stability updates are available for this version No new documentation is created or updated Product is not available for download from ESET servers

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Secure Authentication

버전	출시일	최신 빌드	현재 상태	Full Support
3	30 January 2020	3.0.20.0	Full Support	Until next major release
2	15 March 2016	2.8.23.0	End of Life	Ended Jan 2020
1	25 July 2013	1.3.719.0	End of Life	Ended Mar 2016

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product	Bugs and broken functionality are always fixed in the latest release Compatibility with new operating systems and new versions of operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available
Limited Support	No development support available (no bug fixing) Bugs and vulnerabilities will be addressed in future product releases Technical support available for known issues, documentation updates might be limited Module updates available (where applicable)
End of Life	No technical support or security and stability updates are available for this version No new documentation is created or updated Product is not available for download from ESET servers

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Endpoint Encryption Client

버전	출시일	최신 빌드	현재 상태	Full Support
5	06 May 2020	5.0.6	Full Support	Until next major release
5	12 February 2019	5.0.5	End of Life	Ended
4	12 December 2018	4.9.5	End of Life	Ended

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product	Bugs and broken functionality are always fixed in the latest release Compatibility with new operating systems and new versions of operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available
Limited Support	No development support available (no bug fixing) Bugs and vulnerabilities will be addressed in future product releases Technical support available for known issues, documentation updates might be limited Module updates available (where applicable)
End of Life	No technical support or security and stability updates are available for this version No new documentation is created or updated Product is not available for download from ESET servers

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Endpoint Encryption Server

버전	출시일	최신 빌드	현재 상태	Full Support
3	12 February 2019	3.1	Full Support	Until next major release
2	27 September 2018	2.10.10	End of Life	Ended

Support status explanation

Full Support is available only for the latest major version/release.

Limited Support is available in a reduced scope for one year after a newer product version has been released.

Full Support – granted only to the latest release of product	Bugs and broken functionality are always fixed in the latest release Compatibility with new operating systems and new versions of operating systems is granted by new product releases Confirmed problems and vulnerabilities addressed with security and stability updates or service releases Technical support is available
Limited Support	No development support available (no bug fixing) Bugs and vulnerabilities will be addressed in future product releases Technical support available for known issues, documentation updates might be limited Module updates available (where applicable)
End of Life	No technical support or security and stability updates are available for this version No new documentation is created or updated Product is not available for download from ESET servers

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Cloud Services

ESET MSP Administrator

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
2	24 March 2020	2.3.29.1	Full Support	Throughout whole lifecycle	N/A
1	03 February 2020	1.4.2	Limited support	N/A	Until December 2020

Support status explanation

Full Support is available when a new major release becomes generally available it is considered to be in Full Support and the last major release automatically transitions to the final phase - End of Life.

Limited Support is available when a new major release becomes generally available and if for some reason the previous major release version is not terminated, the last major release automatically switches from Full Support to Limited Support for a predefined period of time (usually for one year). After the predefined period of time, the previous release version reaches its End of Life.

Full Support	Cloud service is constantly improved Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases Enrollment of new customers/users is available Technical Support is available, documentation is updated
Limited Support	Cloud service is not actively improved Functionalities and accessibility might be limited Enrollment of new customers/users might be limited Technical Support is limited, bugs are under consideration, documentation updates might be limited
End of Life	Cloud service improvements are terminated Accessibility is limited or terminated Enrollment of new customers/users is not available Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Cloud Administrator

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
Cloud	01 September 2018	N/A	Full Support	Throughout whole lifecycle	N/A

Support status explanation

Full Support	Cloud service is constantly improved Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases Enrollment of new customers/users is available Technical Support is available, documentation is updated
Limited Support	Cloud service is not actively improved Functionalities and accessibility might be limited Enrollment of new customers/users might be limited Technical Support is limited, bugs are under consideration, documentation updates might be limited
End of Life	Cloud service improvements are terminated Accessibility is limited or terminated Enrollment of new customers/users is not available Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Business Account

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
3	24 March 2020	3.34.1	Full Support	Throughout whole lifecycle	N/A

Support status explanation

Full Support	Cloud service is constantly improved Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases Enrollment of new customers/users is available Technical Support is available, documentation is updated
Limited Support	Cloud service is not actively improved Functionalities and accessibility might be limited Enrollment of new customers/users might be limited Technical Support is limited, bugs are under consideration, documentation updates might be limited
End of Life	Cloud service improvements are terminated Accessibility is limited or terminated Enrollment of new customers/users is not available Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET License Administrator

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
1	17 March 2020	1.32.20	Limited support	N/A	Until End of Life

Support status explanation

Full Support	Cloud service is constantly improved Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases Enrollment of new customers/users is available Technical Support is available, documentation is updated
Limited Support	Cloud service is not actively improved Functionalities and accessibility might be limited Enrollment of new customers/users might be limited Technical Support is limited, bugs are under consideration, documentation updates might be limited
End of Life	Cloud service improvements are terminated Accessibility is limited or terminated Enrollment of new customers/users is not available Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

ESET Dynamic Threat Defense

버전	출시일	최신 빌드	현재 상태	Full Support	Limited Support
Cloud	16 August 2018	N/A	Full Support	Throughout whole lifecycle	N/A

Support status explanation

Full Support	Cloud service is constantly improved Confirmed problems and vulnerabilities might be address with Stability and Security Updates or Service Releases Enrollment of new customers/users is available Technical Support is available, documentation is updated
Limited Support	Cloud service is not actively improved Functionalities and accessibility might be limited Enrollment of new customers/users might be limited Technical Support is limited, bugs are under consideration, documentation updates might be limited
End of Life	Cloud service improvements are terminated Accessibility is limited or terminated Enrollment of new customers/users is not available Basic or no Technical Support, no bugs fixing, no documentation update

Table columns explained:

Version	Major release of a specific family of one of the ESET products. ( Major release does not have to correspond with an increase of the major version. )
Release Date	Date of the major release or date when the specific version of an ESET product became generally available.
Latest Build	Newest build number of a specific ESET product.
Current Status	Level of support currently provided.
Full Support	Current status of Full Support level.
Limited support	Details about Limited support level.
Transitional period	ESET implemented new End of life policy on July 1st, 2020. To help you with the changes this new policy brings, we established a one-year transitional period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to end of life as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as "virus signature database"). We will continue to send those and module updates to otherwise end of life product versions for the duration of the period. The product versions that would naturally transition into the End of life phase during this period will receive the same benefit. The transitional period is not available for all ESET products.

Why upgrade?

Each new version of ESET products feature many bugfixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Ensure full protection by a free upgrade of your ESET product

If you have any doubt regarding level of support for product(s) that you are using, please contact ESET technical support.

마지막 업데이트: Oct 27, 2020