Issue
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ESET Endpoint Encryption (EEE) Full Disk Encryption (FDE) configured for Single Sign-On (SSO), is not logging in to Windows as expected.
Solution
Hibernate
If you hibernate your PC, the Full Disk Encryption (FDE) Pre-Boot authentication shows as expected. However, when Windows resumes, the login screen appears.
This behavior is normal. When you return from Hibernate, Windows does not process its Automatic Login feature. As a result, ESET Endpoint Encryption (EEE) Single Sign-On (SSO) is ignored.
Hard boot
If you shut down your PC and start it from a "cold" state, the FDE Pre-Boot authentication shows as expected. However, when Windows reaches the login screen, nothing happens.
On Windows 8 and later this behavior is caused by a feature called Fast Start-up. When Fast Start-up is enabled, Windows uses Hibernate mode to speed-up the loading process. This makes Windows behave as if you hibernated the PC instead of shutting it down. As with the Hibernate section above, this is normal. In Windows 8, you can disable Fast Start-up, and SSO will work as expected.
To verify that Fast Start-up is the issue, restart immediately after you set up SSO. If you are logged into Windows automatically, then Fast Start-up is the issue.
If you completed the steps above and are still experiencing your issue, submit a support ticket.
