[KB7010] Upgrade ESET Mail Security for Microsoft Exchange Server from 7.3 to the latest version

Issue

  • Best practices for upgrading ESET Mail Security for Microsoft Exchange Server to the latest version

Solution

  1. In-place upgrade method
  2. Uninstall earlier version of ESET Mail Security for Microsoft Exchange Server
  3. Install ESET Mail Security for Microsoft Exchange Server version 10.x

Existing customers with a valid business license for ESET Mail Security for Microsoft Exchange Server may upgrade to the latest version of the same product for free.

Before upgrading to ESET Mail Security for Microsoft Exchange Server version 8.x and later

I. In-place upgrade method

You can upgrade ESET Mail Security for Microsoft Exchange Server without uninstalling the existing version by installing the new version over the existing one.

Before you proceed

You must have no pending Windows updates on your server and no pending restart for Windows updates or other reasons.

If you try performing an in-place upgrade with pending Windows updates or restart, the existing version of ESET Mail Security for Microsoft Exchange Server may not be removed correctly. You will also experience problems if you remove the old ESET Mail Security version manually afterward.

A server restart will be required to upgrade ESET Mail Security for Microsoft Exchange Server.

If you decide on this upgrade method, skip to Part III.


II. Uninstall earlier version of ESET Mail Security for Microsoft Exchange Server

  1. You can export settings from your existing ESET Mail Security for Microsoft Exchange Server if you want to preserve the configuration.
  2. Uninstall the earlier version of ESET Mail Security for Microsoft Exchange Server.

    Errors during the installation

    If you encounter errors when manually or remotely uninstalling ESET Mail Security for Microsoft Exchange Server, uninstall the ESET product manually using the ESET uninstaller tool.

  3. Restart the server after uninstalling ESET Mail Security for Microsoft Exchange Server.

  4. Continue to Part III below to install the latest version of ESET Mail Security for Microsoft Exchange Server. 


III. Install ESET Mail Security for Microsoft Exchange Server version 10.x

Follow the instructions to install ESET Mail Security for Microsoft Exchange Server version 10.x.