Knowledgebase business article search

Apache Tomcat installed from ESMC 7.x All-in-one installer is unable to extract the 'era.war' file contents

Issue

  • The ESET Security Management Center Web Console (ESMC Web Console) is inaccessible after ESMC 7.x Server was installed using the All-in-one installer.
  • The era.war file located at %ProgramFiles%\Apache Software Foundation\Tomcat 7.0\webapps was not extracted into the era directory.

Details

This issue occurs on Windows Server installations and is caused when the Apache Tomcat service is being logged onto as a network Service. 

Solution

  1. Click Start → Run, type services.msc and then click OK.

    Windows Vista users: Click Start, type services.msc and press ENTER.
    Windows Server users 2012: Click the Windows key + R, type services.msc and press ENTER.

  2. Right-click the Apache Tomcat 7.0 service, and select Stop from the drop-down menu.


Figure 1-1

  1. When the process is stopped, right-click Apache Tomcat 7.0 again and select Properties from the context menu.
     
  2. Click the Log On tab, select Local System account, click Apply and then click OK.


Figure 1-2

  1. Navigate to your Tomcat directory (directory location and name may differ):

    C:\Program Files\Apache Software Foundation\Tomcat 7.0
     
  2. Open the webapps folder.
     
  3. Delete the existing era.war file and copy the era.war file from the All-in-one installer files into webapps (C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps).


Figure 1-3

  1. Click Start → Run, type services.msc and then click OK.

    Windows Vista users: Click Start, type services.msc and press ENTER.
    Windows Server users 2012: Click the Windows key + R, type services.msc and press ENTER. Right-click the Apache Tomcat 7.0 service and select Start from the context menu.

  2. Allow the file to complete extraction; this can take several minutes. After extraction is complete, verify that you can log in to ESMC Web Console (the default address is https://localhost/era). Close ESMC Web Console when you are finished.
     
  3. Stop the Apache Tomcat 7.0 service again, right-click the service and click Properties
     
  4. In the Log On tab, select This account. Type "Network Service", and then erase both password fields and confirm by clicking Apply → OK.


Figure 1-4

  1. Start the Apache Tomcat 7.0 service again and verify that you can access ESMC Web Console.


Was this information helpful?