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Emails have empty bodies or empty attachments after installing ESET Endpoint Security / ESET Endpoint Antivirus (6.x)

Issue

At certain circumstances (such as additional 3rd party security tools installed on a computer), your ESET Endpoint product can cause your email client to remove the body from emails or remove content from attachments to emails.

Solution

To mitigate this issue, follow the steps below:

  1. Press the F5 key to access Advanced setup. Click Web and email → Email Client protection, expand Email clients and then disable Sent mail under Email to Scan.

Figure 1-1

  1. In ESET Endpoint Security only: click Web and email → Email Client protection and expand Antispam address books. Disable Add recipient addresses from outgoing messages under Add to User's Whitelist Automatically.

Figure 1-2

If you experience this problem, help us to improve ESET business products by joining the related conversation in ESET Security Forum:

ESET is working on a fix for this issue that will be made available as soon as possible.



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