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Download ESET Remote Administrator Agent from the ESET website (6.x)

Details

The ESET Remote Administrator Agent (ERA Agent) facilitates communication between client computers, other ESET Remote Administrator (ERA) components such as ERA Proxy Server, and the ERA Server. ERA Agent must be installed on all client computers where other ESET Remote Administrator components or ESET Endpoint products are installed.

Solution

Video tutorial

Error 1603 when installing the ERA Agent

Occasionally during installation of the ERA Agent, the notification "Error code 1603- Installation ended prematurely" will display. Use the following troubleshooting steps to resolve this error:

  • If you are running ESET Live Installer from a shared location, copy the live installer file to the local disk and attempt installation again.
  • When you run the ERA Agent Live installer, right-click it and select Run as Administrator from the context menu.

  1. On your client workstation, go to the ESET Remote Administrator 6 Download page and click Standalone installers.

    Figure 1-1

  2. In the Configure download section, select the information below and then click Download.
    • ERA component: Select Agent
    • Operating system and Bitness: Select the operating system of the client

    Figure 1-2


  3. Double-click the downloaded .msi file and click Next to continue to the Setup Wizard.

    Figure 1-3

  4. Accept the End-User License Agreement and click Next.

    Figure 1-4

 

  1. Select the type of installation you want to perform a Server assisted installation or Offline installation.
  • For Server assisted installation:

    Your client computer must be able to communicate with ERA Server over the network. This method is not currently available for OS X computers.

    1. Specify the Server host (name or IP address) and Server port of your ERA Server (the Default Server port is 2222). If you are using a different port, replace the default port with your custom port number. Verify Server assisted installation is selected and click Next.

      Figure 1-5

    2. Enter the Username and Password used to access your ERA Web Console to allow the Agent to download updates and new certificates.

      Figure 1-6

    3. Click Choose custom static group and use the drop-down menu to select the appropriate static group for the client computer. Follow the steps on-screen to complete installation.

    4. If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.
  • For Offline installation:

    Your client computer is unable to communicate with the ERA Server, or you are installing an OS X client. Before performing an offline installation, verify you have the Agent certificate available on the targeted client computer.

    Default certificates

    Peer certificates and Certification Authority that are created during installation are, by default, contained in the Static Group All.

     

    A user must have the following permissions for the group that contains the modified object. Once permissions are in place, follow the process below.

    Functionality Read Use Write
    Certificates  
    1. Specify the Server host (name or IP address) and Server port of your ERA Server (the Default Server port is 2222). If you are using a different port, replace the default port with your custom port number. Verify Offline installation is selected and click Next.

      Figure 1-7

    2. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. Click Admin Certificates. Select the certificate you want to use for this installation and click Export. Transfer the exported certificate to the client computer using removable media or another method of your choice.

      Figure 1-8
      Click the image to view larger in new window

    3. In the Agent Setup Wizard, next to Peer certificate, click Browse. Navigate to the certificate you want to use for this installation and click Open. If the Certificate authority is already present in ERA, leave this field blank. Click Next.


      Figure 1-9

    4. Follow the steps on-screen to complete installation. To verify the Agent is working properly, check the status log located at: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html.

    5. If you are performing a new installation of ERA, proceed to Step 5, deploy ESET endpoint products to your client computers.


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