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How to import a password store if you forgot your Master Password for ESET Password Manager

Issue

  • You forgot your Master Password for ESET Password Manager 
  • You want to import a previously exported password store backup (.spdb or .xml) 

This article applies to the following products:

  • ESET Smart Security Premium

Solution

Your ESET Password Manager Master Password is known only to you and ESET does not save it on our servers or send it over the internet. If you forget or lose your Master Password, it cannot be resent to you and you will lose access to your existing password store.

You must have an exported password store saved prior to performing the steps in this article

If you do not have a saved password store, you will not be able to access your passwords and do not need to follow the instructions in this article.

We recommend that you periodically export and save a backup of your password store—doing so will also allow you to create a new password store if you forget your Master Password. Because of the sensitivity of the password data, you should only save the exported data to a secure, encrypted and password-protected location such as a USB drive protected by ESET Secure Data, or other secure location.

You can access the import/export feature from the main program window or application menu.

You can import the .spdb or .xml from a backup using a new email address (only one email can be used with a password store) and then set a new Master Password. To import a password store backup if you forgot your Master Password, follow the instructions below:

  1. Open your Windows ESET product. How do I open my ESET product?

  2. Click Setup → Security tools.

Figure 1-1

  1. Click the gear icon  next to Password Manager and select Reset all passwords. Click Reset on the confirmation screen. 

Figure 1-2

  1. Restart your computer and open ESET Smart Security Premium. 
     
  2. Click Setup → Security Tools, click the gear icon  next to Password Manager and select Manage accounts.



Figure 1-3

  1. In the appropriate fields, type your License Key and the email you used to purchase your product and then click Manage license.

Figure 1-4

  1. Click the check box next to the Password Store that you want to disconnect and click Disconnect selected.

Figure 1-5

  1. Click Disconnect when you are asked to confirm your selection. 

Figure 1-6

  1. Open ESET Smart Security Premium, click Setup → Security Tools and then click Start now.

Figure 1-7

  1. Click New password store

Figure 1-8

  1. Type in a new email address that you want to associate with this password store (you cannot use the same email address you used for the first password store). In the new master password field, type in a new Master Password, and then click Continue

Figure 1-9

  1. Type in your new Master Password again, select the check box to acknowledge that you read the "Important Warning" and then click Confirm

Figure 1-10

  1. Click the gear icon  and select Open password Manager

Figure 1-11

  1. On the Home screen, click Import

Figure 1-12

  1. Click ESET Password Manager exported data and then click Next.

Figure 1-13

  1. Navigate to the .spdb or .xml file created when you created the backup from your original Password store.

    Import database password

    When the Import database screen asks for a password, this is not the Master Password, but the backup password set when the file was originally exported. 

  1. Select Import All and then click Close when the data import finishes. 

You now have access to all of your saved passwords.


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