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ESET Home Network Protection FAQ

Home Network Protection is a new feature included in ESET Smart Security Premium and ESET Internet Security. It is a diagnostic tool that provides information about the security of your router. It will also show all connected devices on your network. It may be necessary to consult support resources for your router, or contact your internet service provider if you lease or own a device they provided, to resolve certain issues within your home network.

For more information about Home Network protection, visit the Home Network Protection Online Help topic.

Video tutorial

Home Network Protection FAQs

  1. How do I scan my router?

    To scan your router:
    1. Open your Windows ESET product. How do I open my ESET product?

    2. Click ToolsHome Network protection.

      Figure 1-1

    3. Click Scan router.

      Figure 1-2

    4. Click Start scan.

      Figure 1-3

    5. After the scan is complete, click the router icon to see the results of the scan.

      Figure 1-4

    6. If you need to access router settings, click Open web interface.

      Figure 1-5

  1. How do I know when a new computer or device is connected to my network?

    If a new computer or device connects to your network, you will see the notification shown below. You can also click ToolsHome Network protection to see the devices currently connected to your network.

    Figure 2-1

  2. Does ESET technical support provide support for routers?

    No. ESET technical support cannot provide support for non-ESET products, including routers. It may be necessary to consult support resources for your router, or contact your internet service provider if you lease or own a device they provided, to resolve certain issues within your home network.
  3. What do I do if my router is compromised?

    If you receive a notification that your router has been compromised, contact your internet service provider for additional assistance.
  4. What do the icons on the devices in Home Network Protection mean?

    The yellow star icon indicates devices that are new to the network or that have been detected by ESET Smart Security Premium for the first time.

    The yellow caution icon indicates that your router may contain vulnerabilities. Click the icon in your product for more detailed information about the issue.

    The red warning icon indicates devices that your router contains vulnerabilities and may be infected. Click the icon in your product for more detailed information about the issue.


Troubleshooting

  1. The Home Network protection scan is not working.

    This can occur for the following reasons:
  1. Why doesn't my device show up in the list of connected devices?

​If your device is not showing up in the list of connected devices, check to be sure your devices are turned on. A device may not show up if it does not respond to the way ESET is searching the network. The device mapping by ESET Home Network protection is dependent on the way your network is set up. For example, your router may have the ability to host more than one logical network.



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