[KB6181] ESET Password Manager FAQ

Solution

FAQTroubleshooting

Existing Password store required for applications

ESET Password Manager app and browser extensions are client-only, which means they can only connect and sync with an existing Password Store created via Password Manager feature in ESET HOME.

To create the password store, set up security tools in your ESET Windows home product.

  1. Which subscriptions contain ESET Password Manager

    To be able to use ESET Password Manager app or browser extensions, you need to have one of the following subscriptions:

    • ESET HOME Security Ultimate
    • ESET HOME Security Premium
  2. What is ESET Password Manager?

    ESET Password Manager is a standalone feature available as an app for Android and iOS devices or as a browser extension for major browsers. It protects and stores your passwords and personal data. It also includes a form completion (autofill) feature that saves time by completing web forms automatically and accurately.

    For more information about the ESET Password Manager, visit the ESET Password Manager Online Help.

  3. How do I enable or install ESET Password Manager?

  4. Which Operating Systems can I use ESET Password Manager app with?

    • Android (5 and later)
    • iOS (9.0 and later)
  5. Which internet browsers are supported by ESET Password Manager

    • Microsoft Edge
    • Google Chrome
    • Mozilla Firefox
    • Safari
  6. Will the ESET Password Manager stored passwords still work if my ESET subscription expires?

    Yes. However, your existing password store will become read-only, and only existing passwords will be available. Any new passwords you create will not be synced to the cloud or other devices.

  7. How do I change my Master Password?

    If you know your current Master Password and want to change it, open ESET Password Manager app or a browser extension, tap/click the menu icon, then tap/click SettingsMy AccountChange Master Password. When you change your Master Password, ESET Password Manager will generate and securely store a new Recovery Key. Read more about changing your Master Password using ESET Password Manager.

  8. What if I forget my Master Password?

    You can use the Recovery Key provided during registration to reset your Master Password. When you change your Master Password, ESET Password Manager will generate a new Recovery Key. Read more about changing your Master Password using ESET Password Manager.

    Forgotten or lost Recovery Key or Master Password

    If you forget or lose your Recovery Key or Master Password, ESET cannot resend them to you.

    If you do not remember your Master Password and do not have your Recovery Key, you must remove the existing Password Store and create a new one. To remove a Password store assigned to an email, contact ESET Technical Support. We recommend that you periodically export and save a backup of your password store.

    Due to the sensitivity of the password data, you should only save the exported data to a secure, encrypted, and password-protected location, such as a USB drive protected by ESET Secure Data or another secure location. You can import your password store backup, using an exported file.

  9. How do I enable the ESET Password Manager browser extension on an additional web browser?

    If you have installed, enabled and integrated ESET Password Manager with an existing web browser, you can add the extension to another web browser anytime. If you have recently installed a new web browser, you must first restart your computer. See a complete list of supported browsers for ESET Password Manager.

  10. How many passwords can be stored in ESET Password Manager?

    There is no limit to the number of credentials that can be stored in ESET Password Manager. However, you may be limited by the storage/disk space available on your system.

  11. Can ESET Password Manager browser extension be used with Safe Banking & Browsing?

    Yes, Password Manager version 3.x can be used with Safe Banking & Browsing.

  12. Can I have my User ID and Password autofill when using the Safe Banking & Browsing browser?

    Yes, this will work using a secure browser. You can also copy/paste your login information from ESET Password Manager into the required website fields when you are using the Safe Banking & Browsing protected browser.

  13. How do I add extra data to a saved password?

    Open ESET Password Manager from a browser extension or the app, tap/click the menu icon → Accounts and tap/click Edit (pencil icon) next to the Web account or App account you want to change. From here, you can change the link, your login, your password and add notes to the account.

  14. How do I enable two-factor authentication (2FA) in ESET Password Manager?

    Two-factor authentication, also called 2FA, is an additional layer of protection used to ensure the security of online accounts beyond just a username and password. With the latest version of ESET Password Manager, you can enable 2FA on your account. When activated, you will be prompted to type an additional unique security code generated by your phone after typing your Master Password each time you unlock your database. View full instructions for how to set up 2FA with your ESET Password Manager account. The instructions also apply to the ESET Password Manager browser extension.

  15. What can I do with an expired subscription in ESET Password Manager?

    If the subscription is expired, you can renew the subscription or export the data and import it into a new password manager. While the subscription is expired, you cannot add new data to ESET Password Manager. How do I switch to a new subscription?

  16. Can I use ESET Password Manager browser extension in private browsing mode?

    At this time, the ESET Password Manager browser extension is not available for private browsing mode.

  17. Can I assign passwords to unique subdomains?

    Yes, see instructions to assign passwords to unique subdomains.

  18. How do I enable ESET Password Manager for applications on my Android device?

    View our Online Help topic for instructions on enabling ESET Password Manager for Android applications.

  19. How many Password store accounts can I create?

    The number of Password store accounts you can create in both ESET Password Manager equals the number of seats issued to your ESET subscription.

  20. How do I create a CSV file that contains accounts, identities, notes and credit card info and import it into ESET Password Manager?

    View our Online Help topic for instructions on creating a CSV file to import into ESET Password Manager.

  21. What do jailbreaking and rooting mean?

    View our Knowledgebase article on using ESET mobile applications on a rooted or jailbroken device.


Troubleshooting

  1. Issue: The ESET Password Manager browser extension is not working.

    Solution: Ensure you are logged into one of the available ESET Password Manager browser extensions.