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How to resolve "Trusted SIM card" warning to unlock CDMA mobile devices

Issue

  • ESET Endpoint Security for Android continually issues a "Trusted SIM card" warning and locks the device
  • You have a mobile device without a SIM card 

Solution

A new version has been released

Version 7 of ESET business products were released on August 16, 2018. This article applies to version 6.x and ESET Remote Administrator. For information about what's new in the latest version and how to upgrade, see the following article:

To resolve the issue where a CDMA device receives the "Trusted SIM cards" warning, disable the "Trusted SIM cards" setting on the devices following the instructions below. 
 

Disable "trusted SIM cards" setting in ESET Remote Administrator

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

  2. Click Admin Policies and then select the Security Product for Android policy that you want to modify. 
     
  3. Click PoliciesEdit
  1. Expand Settings, click Anti-Theft and then expand the Anti-Theft section. 
     
  2. Click the slider bar next to Enable trusted SIM cards to disable and ensure the flag is set to Apply to overwrite any existing policies. 
     
  3. Click Finish to save your changes. 

Figure 1-1

 

Disable "Trusted SIM cards" setting on individual devices

  1. Open ESET Endpoint Security for Android. How do I open my ESET product?
     
  2. Tap Anti-Theft

Figure 2-1

  1. Tap the slider bar next to Trusted SIM cards to disable. 

Figure 2-2

 



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