[KB5547] Uninstall your ESET home and small office product for Windows on Windows 10 and later

Issue

• You receive error code 2502 or 2503 while uninstalling ESET home and small office products Windows 10 and later

Solution

1. Check which ESET home and small office products for Windows you have and see if it is the latest version
   
   

2. Press the Windows key + R on your keyboard, type control panel in the Open field and click OK.

   

3. Confirm that Category is selected next to View by and click Uninstall a program.

   

4. Double-click your ESET product to open the Setup Wizard. Click Next to start the wizard. 
   

   

5. If you have a system settings password or a Parental Control password, type or copy/paste it into the Password field and click Next.

   

   Lost settings password

   If you set the settings password and do not know the password, use the ESET unlock tool before uninstalling.

6. Click Remove → Remove.

   ESET Uninstall Survey

   Version 16.2 and later users can complete the ESET Uninstall Survey. Your feedback is extremely valuable to us and will help us provide a better experience for our customers. All data will remain strictly confidential and will be used in accordance with our Privacy Policy.

   

7. If you need to reinstall your ESET product, download and install ESET home and small office products for Windows.