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Upgrade to Windows 10 with ESET endpoint product installed

Solution

 Home usersClick here

To ensure a smooth upgrade to Windows 10:

We strongly recommend that you upgrade to the latest version of your ESET product before upgrading to Windows 10. Updating your ESET endpoint product before upgrading to Windows 10 will help to make sure it is compatible with Windows 10 as well as keep your ESET product settings and license information intact. To upgrade:

  1. Click here for instructions to check your product version.
  2. Upgrade your ESET endpoint product to the latest version.

Windows 10 May 2019 Update

The Windows 10 May 2019 update may affect the compatibility of your ESET product on Windows 10 operating systems.

  • Home users: If your ESET product is version 10.1, 11 or 12, you do not need to make any changes. Visit our Knowledgebase article for more information about the update.
  • Business users: The ESET product versions listed here are all compatible with the update.

ESET endpoint product compatibility with Windows 10:

Product Compatible with Windows 10 Settings and license information retained
ESET Endpoint Security / ESET Endpoint Antivirus 7.x and later Yes, you can upgrade to Windows 10 now. See upgrade scenario 1 below. Yes
ESET Endpoint Security / ESET Endpoint Antivirus 6.1.2227.x and later Yes, you can upgrade to Windows 10 now. See upgrade scenario 1 below. Yes
ESET Endpoint Security / ESET Endpoint Antivirus 6.1.2222.x or 6.1.2109 No, see upgrade scenario 2 below Yes
ESET Endpoint Security / ESET Endpoint Antivirus 5.0.2126 and later 5.x builds Yes, see upgrade scenario 2 below Yes

Windows 10 Education users:

Previous versions of ESET cannot be migrated to Windows 10 Education build. We recommend installing the latest version of ESET after upgrading to Windows 10 Education.

Upgrade scenarios

  1. I have ESET Endpoint Security / ESET Endpoint Antivirus 6.1.2227.x or later and want to upgrade to Windows 10—what should I do?

    You can upgrade to Windows 10 with your ESET product installed. All settings and license information will be kept.
     
  2. I have a product version that is not approved for upgrade to Windows 10. I still want to upgrade to Windows 10—what should I do?

    We recommend that you upgrade to the latest version of your ESET product and ensure that you are using the latest detection engine updates before upgrading to Windows 10.

You will be prompted to upgrade to the latest version of your ESET product after you upgrade to Windows 10.

Click OK to be redirected to a web page where you can download the latest version of your ESET product. All settings and license information will automatically be transferred. If you experience issues during the upgrade process, contact ESET Technical Support.

Figure 1-1

 


Known Issues:

Known issues with ESET products and Windows 10



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