[KB3747] Upgrade to Windows 10 and later with your ESET Windows home product installed

Issue

Solution

Business users: Upgrade to Windows 10 and later

To ensure a smooth upgrade to Windows 10 and later

We strongly recommend upgrading to the latest version of your ESET product before upgrading to Windows 10 and later. Updating (or performing an uninstallation and clean installation) your ESET Windows home product before upgrading to Windows 10 and later will help to ensure it is compatible with Windows 10 and later, as well as keep your ESET product settings and subscription information intact. To upgrade:

  1. Click here for instructions to check your product version.

Windows 11 Update

The Windows 11 update may affect the compatibility of your ESET product on Windows 10 operating systems.

  • Home users: If your ESET product is version 13 or 14, you do not need to make any changes. Visit our article for more information about the update.
  • Business users: The ESET product versions listed here are all compatible with the update.


ESET Windows home product compatibility with Windows 10 and later

Product Compatible with Windows 10 and later Settings and subscription information retained
ESET Windows home products 11.x and later Yes, you can upgrade now. See upgrade scenario 1 below. Yes
ESET Windows home products 10.x and later Yes, you can upgrade now. See upgrade scenario 2 below. Yes
ESET NOD32 Antivirus / ESET Smart Security 9.x, 8.0.203 and later 8.x builds Yes, see upgrade scenario 2 below Yes
ESET Smart Security 10.x, 9.x, 8.0.203 and later 8.x builds Renew ESET Smart Security and switch to ESET Internet Security first Yes
ESET NOD32 Antivirus / ESET Smart Security (8.0.202 and below, 7.x and below) No, see upgrade scenario 3 below Not guaranteed
If you have already upgraded to Windows 10 and later

If you had an incompatible version of ESET installed, you might receive a notification from your ESET product to install the free update to the latest version.

Figure 1-1


Upgrade scenarios

  1. I have newer versions of ESET Windows home products (11.x and later)—what should I do?

    You can upgrade to Windows 10 and later with your ESET product installed. All settings and subscription information will be kept.

  2. I have ESET NOD32 Antivirus / ESET Smart Security 8.0.203 or later but earlier than 11.x and want to upgrade to Windows 10 and later—what should I do?

    We recommend that you upgrade to the latest version of your ESET product and ensure that you use the latest detection engine updates before upgrading to Windows 10 and later.

You will be prompted to upgrade to the latest version of your ESET product after you upgrade to Windows 10 and later.

Click OK to be redirected to a web page where you can download the latest version of your ESET product. All settings and subscription information will automatically be transferred. If you experience issues during the upgrade process, contact ESET Technical Support.

  1. I have a product version that is not approved for upgrade to Windows 10 and later. I still want to upgrade—what should I do?

    Uninstall your existing ESET product and install the latest version of your ESET product before upgrading.

Known issues


Windows 10 and later Education users

Your previously installed version of ESET cannot be migrated to the Windows 10 and later Education build. We recommend installing the latest version of ESET after upgrading.