Known issues with ESET products and Windows 10
- Resolve common issues after upgrading to Windows 10 with ESET installed
The latest versions of ESET home and business products can be used with Windows 10. If you currently use ESET products and are planning to upgrade to Windows 10 from an earlier version of Windows, we recommend that you upgrade to the latest available version of your ESET product before installing Windows 10.
See our Knowledgebase article for detailed information about upgrading to Windows 10 with specific ESET product versions installed.
ESET consumer products version 9 and later and business products version 5 and later are compatible with the latest Windows 10 version.
After upgrading to Windows 10 version 1803 (April Update), some users running Windows 32-bit systems may receive one of the following ESET error messages:
- Modules fail to load
- "Antivirus Protection is Nonfunctional"
I. To temporarily resolve this issue, restart your computer.
If the issue reappears, continue to the following workarounds.
II. Disable Protected Service in HIPS settings and restart your computer.
Press the F5 key to open Advanced setup. Expand Antivirus and click HIPS. Click the slider bar next to Protected Service to disable (click to view a screenshot).
After restarting, the issue should be resolved until a permanent fix can be implemented.
III. Upgrade to a 64-bit version of Windows.
We are working with Microsoft to permanently resolve this Microsoft protected services conflict and will continue to update this alert as additional information is available.
Incorrect priority of 'ESET: Computer shutdown after scan' window
If you have enabled shutdown after running a Computer scan and you are running an application in the maximized mode (for example, Internet Explorer), the window is not displayed on the top. In this case, you will not be notified of the running application during the shutdown process.
ecmd.exe is not recognized as a trusted app
To run the ecmd.exe command line utility, click Yes in the Action Center dialog window.
Issues with Windows Updates in Windows 10
In Windows 10, Microsoft has introduced a revised Windows Update procedure. This new procedure involves more granular application of updates for individual components, and can cause your ESET program to indicate that updates are required after required updates have already been installed. Click here for instructions to eliminate these notifications.