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Is my ESET product supported? ESET End of Life policy (Home products)

Issue

  • You do not know whether your product is supported or up-to-date
  • List of supported and no longer supported ESET products
  • ESET End of Life Policy described for home products

Which ESET product do I have and is it the latest version?

Click here to see ESET End of Life policy for Business products

Solution

Click the name of your product below to see the current level of support offered by ESET.


 

Support throughout product lifecycle

The support of a major release product starts with general availability (GA) and typically goes through these stages:

  1. Full Support
  2. Limited Support
  3. Basic Support

When a new major release product becomes generally available, the previous major release product is switched from Full Support to Limited support. The Limited Support phase lasts until a second successor product becomes generally available. The original product then transitions to the final phase - Basic Support. At the end of the Basic Support stage, the project will reach its End of Life. Please note that this article outlines the standard process. Extended support may be available on case-by-case basis.

Full Support
  • Availability of regular virus signature database updates and module updates
  • Support for new operating systems and new versions of operating systems
  • Confirmed problems and vulnerabilities addressed with patches and Service Releases
  • technical support is available
Limited Support
  • Availability of regular virus signature database updates and module updates
  • Severe problems, such as when the product or its main functionality is not working or is causing an instability of the system or contains a major vulnerability, addressed with patches and Service Releases
  • technical support is available but not all bugs will be fixed
  • No support of new versions of operating systems
Basic Support
  • Availability of regular virus signature database updates
  • Availability of module updates is not guaranteed
  • Product is no longer available for download from ESET download servers
  • technical support is no longer available, no bugs will be fixed
End of Life
  • Regular virus signature database updates may continue but are not guaranteed.
  • No technical support or patches are available for this version. Basic Support may continue but is not guaranteed.
Version Major release of a specific family of one of the ESET products.
Release Date Date when the major family (Version) of an ESET product became generally available.
Latest Build Newest build number of a specific ESET product.
Updated Release date for Latest Build of a specific ESET product (blank if not available or similar as Release Date).
Status Level of support currently provided.
Next Status Expected next level of support.
Expected EOL Expected End of Life.

 

ESET Smart Security Premium

Version Release Date Latest Build Updated Status Next Status Expected EOL
11 24-Oct-17 11.0.149.0 2017-11-09 Full Support Limited Support TBA
10 25-Oct-16 10.1.235.0 2017-11-03 Full Support Limited Support TBA

ESET NOD32 Antivirus

Version Release Date Latest Build Updated Status Next Status Expected EOL
11 24-Oct-17 11.0.149.0 2017-11-09 Full Support Limited Support TBA
10 25-Oct-16 10.1.235.0 2017-11-03 Full Support Limited Support TBA
9 13-Oct-15 9.0.386.0 2016-07-18 Limited Support Basic Support Dec 2019*
8 21-Oct-14 8.0.319.0   Basic Support End of Life Dec 2018
7 8-Oct-13 7.0.325.0   Basic Support End of Life Dec 2017
6 15-Jan-13 6.0.316.0   End of Life End of Life June 2017
5 13-Sep-11 5.2.15.0   End of Life End of Life Dec 2015
4 2-Mar-09 4.2.71.2   End of Life End of Life Dec 2015
3 5-Nov-07 3.0.695.0   End of Life End of Life Dec 2015
2 1-May-02 2.7   End of Life End of Life N/A

* Latest version that supports Windows XP operating system

ESET Internet Security

Version Release Date Latest Build Updated Status Next Status Expected EOL
11 24-Oct-17 11.0.149.0 2017-11-09 Full Support Limited Support TBA
10 25-Oct-16 10.1.235.0 2017-11-03 Full Support Limited Support TBA

ESET Smart Security

ESET Smart Security is not available in version 11. ESET Smart Security has been replaced with new solution - ESET Internet Security.

Version Release Date Latest Build Updated Status Next Status Expected EOL
10 25-Oct-16 10.1.235.0 2017-11-03 Full Support Limited Support TBA
9 13-Oct-15 9.0.386.0 2016-07-18 Limited Support Basic Support Dec 2019*
8 21-Oct-14 8.0.319.0   Basic Support End of Life Dec 2018
7 8-Oct-13 7.0.325.0   Basic Support End of Life Dec 2017
6 15-Jan-13 6.0.316.0   End of Life End of Life June 2017
5 13-Sep-11 5.2.15.0   End of Life End of Life Dec 2015
4 2-Mar-09 4.2.71.2   End of Life End of Life Dec 2015
3 5-Nov-07 3.0.695.0   End of Life End of Life Dec 2015

* Latest version that supports Windows XP operating system

ESET Cyber Security for Mac

Version Release Date Latest Build Updated Status Next Status Expected EOL
6 19-Mar-14 6.5.432.1 2017-09-25 Full Support Limited Support TBA
5 30-Jan-13 5.0.115.0 2014-03-19 Limited Support Basic Support TBA
4.1 27-Jul-12 4.1.86.4   End of Life End of Life  
4 25-Oct-10 4.0.58   End of Life End of Life  

ESET Cyber Security Pro for Mac

Version Release Date Latest Build Updated Status Next Status Expected EOL
6 19-Mar-14 6.5.432.1 2017-09-25 Full Support Limited Support TBA
5 30-Jan-13 5.0.115.0 2014-03-19 Limited Support Basic Support TBA

ESET Mobile Security for Android

Version Release Date Latest Build Updated Status Next Status Expected EOL
3 15-May-14 3.7.51.0 2017-11-14 Full Support Full Support TBA
2 6-Aug-13 2.0.868.0 2014-05-13 Limited Support Basic Support TBA
1 20-Oct-11 1.0.288.152   End of Life End of Life Jan 2014

ESET Mobile Security for Symbian

Version Release Date Latest Build Updated Status Next Status Expected EOL
1 2-Sep-10 1.3.2.0   Basic Support End of Life TBA

ESET Mobile Security for Windows Mobile

Version Release Date Latest Build Updated Status Next Status Expected EOL
1 2-Sep-10 1.3.1670.0   Basic Support End of Life TBA

ESET NOD32 Antivirus for Linux Desktop

Version Release Date Latest Build Updated Status Next Status Expected EOL
4 12-Apr-11 4.0.85.0 2017-05-25 Full Support Limited Support TBA

Why upgrade?

Each new version of ESET products feature many bugfixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.

Will my ESET product upgrade automatically?

If you have any doubt regarding level of support for product(s) that you are using, please contact ESET technical support.


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