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Migrate from ESET File Security for Microsoft Windows Server 4.5 to version 6

Issue

  • Best practices for upgrading from ESET File Security for Microsoft Windows Server (EFSW) 4.5 to version 6

Solution

Before you migrate from EFSW version 4.5:

Please note the following before migrating to ESET version 6 business products:

  • Version 6 business products can only be managed using ESET Remote Administrator 6, and should only be used with other ESET version 6 business products. 
Click if you are using ESET Remote Administrator version 5

You can still migrate to ESET File Security version 6. There are two recommended migration scenarios:

  • Migrate to EFSW version 6 and set up a dedicated ERA version 6 server
  • Migrate to EFSW version 6 manually and do not use with ERA

Should I upgrade my network to version 6 ESET server/endpoint products?

  • Configuration settings from ESET File Security for Microsoft Windows Server 4.5 cannot be imported into ESET File Security for Microsoft Windows Server 6.
     
  • ESET File Security for Microsoft Windows Server 6 requires a License Key to activate—if you currently use a Username and Password, click here for instructions to convert them into a License Key
  • Verify all Windows Updates are up-to-date (no pending updates), otherwise this might cause the migration to fail, see this Knowledgebase article for more details.
Do not install over existing EFSW version 4.5

We do not recommend that you install over the existing EFSW as it may result in a blue screen error (BSOD). 

Uninstall EFSW using ERA 5.x prior to migrating

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual servers

  1. Open the ESET Remote Administrator Console by clicking Start  All programs  → ESET ESET Remote Administrator Console → ESET Remote Administrator Console.
     
  2. Click Tools Policy Manager.
     
  3. In the Actions section, click Add New Policy.

Figure 1-1

  1. Assign the applicable attributes for the new policy:
    • Policy name: Server Migration
    • Create empty policy configuration: (selected)

Click Ok when finished. 

  1. Double-click the new Server Migration policy to edit it. 
     
  2. Expand Windows Server v4.5.
     
  3. Disable Self-defense (set to "Yes"). 
     
  4. Click Console to save changes. 
     
  5. Select the servers to migrate, right-click and select Set Policy
     
  6. Choose the new Server Migration policy and then click Set Policy
     
  7. Wait for the servers check-in again, they will replicate the edited policy and disable Self-defense. 
     
  8. Uninstall EFSW using the instructions in the following Knowledgebase article using ERA or manually on the servers:

    Push uninstall to client workstations using ESET Remote Administrator (5.x)
    Important!

    If you encounter errors when uninstalling EFSW 4.5 using ERA, uninstall ESET manually using the ESET uninstaller tool.

  9. After uninstalling EFSW version 4.5, restart the server. 

Install EFSW version 6

EFSW version 6 can only be managed using ESET Remote Administrator 6:

If you manage EFSW using ERA, you can push the version 6 Agent from ERA 5 and connect EFSW to ERA 6. See Deploy ERA Agent using ESET Remote Administrator 5.x.

  1. Click the appropriate link below to download the installer file for ESET File Security for Microsoft Windows Server 6:

    32-bit Download   64-bit Download

  2. Double-click the installer file to launch the ESET File Security for Microsoft Windows Server 6 Setup Wizard. Click Next in the welcome screen.

Figure 2-1

  1. Read the End-User License Agreement. Select I accept the terms in the License Agreement and click Next if you agree.
     
  2. Select Complete and click Next.

Figure 2-2

  1. If you want to change the install location for the ESET File Security Product, Module or Data folders, you can click Browse next to the appropriate file path to select a new install destination. Click Install when you are finished making changes.

Figure 2-3

  1. Click Yes to restart.
     
  2. Click Finish. ESET File Security for Microsoft Windows Server will open automatically.

Figure 2-4

  1. To update or change your license information, click Help and Support  Manage license. Type your License Key into the blank field and click Activate (or alternatively you can use a Security Admin account or Offline License). If you currently use a Username and Password, click here for instructions to convert them into a License Key

Figure 2-5
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  1. Click Done.

Figure 2-6
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  1. The first time you open ESET File Security for Microsoft Windows Server, you must set your preference for detection of potentially unwanted applications (what is a potentially unwanted application?). Click OK when you are finished (see figure 1-7).
  1. We recommend that you leave the slider bar next to I want to be a part of ESET Live Grid (recommended) enabled. Click OK when you are finished.

Figure 2-7
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Uninstall EFSW version 4.5 on individual servers

If you do not use ERA to manage EFSW, manually uninstall EFSW following the three steps below:

  1. Disable self-defense in EFSW version 4.5 and then restart the computer.
     
  2. Uninstall EFSW version 4.5. If you encounter errors when uninstalling EFSW 4.5 using ERA, uninstall ESET manually using the ESET uninstaller tool.
     
  3. Restart your computer after uninstalling EFSW 4.5.