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My automatic upgrade failed in ESET Smart Security or ESET NOD32 Antivirus—what should I do?

Issue

  • When upgrading to the latest version of ESET Smart Security or ESET NOD32 Antivirus, the installation fails to complete.
     
  • "Installation ended prematurely"
     
  • When upgrading/installing ESET Smart Security or ESET NOD32 Antivirus, you receive the error "Service 'ESET Service' (ekrn) could not be stopped"

Figure 1-1

Solution

Occasionally, an automatic upgrade to the latest version of ESET Smart Security or ESET NOD32 Antivirus will fail. If you experience a failed upgrade, you can still transition to the latest version of your ESET product.

Prerequisites

Windows XP users: Make sure that you have Windows XP Service Pack 3 (SP3) installed before you upgrade to new versions of ESET products. View instructions to install SP3.

To recover a failed upgrade

Click here for step-by-step instructions.

  1. Uninstall your existing ESET product.
     
  2. Download the appropriate installer file.
     
  3. Perform a new installation of the latest version. 

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