Issue
Solution
Register your software for whitelisting service
ESET provides a whitelisting service by which you can submit your software to minimize the chances of false positives, for example, when your software is being downloaded.
If you want to register your software for whitelisting, follow the instructions below:
- Send an email to whitelist@eset.sk and make sure it contains all of the following information below. Feel free to copy the form into the email body for your convenience. If you are submitting an Android, macOS, or other non-Windows programs, ignore the fields which do not apply to your software:
|
Q_ID |
Question |
Answer |
| C1 |
Name of your company (the vendor or developer of the software): |
|
| C2 |
Contact information (physical address): |
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| C3 |
Company's websites (if exists): |
|
| P1 |
Name of the software product: |
|
| P2 |
Description of the product: |
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| P3 |
Product website, download URL, or app URL (if applicable) for a recent version: |
|
| P4 |
Target platforms for the software: |
|
| W1 |
Are executable files signed with a valid digital signature? |
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| W2 |
Do the executable files have VERSION INFO with reasonable information about the product identification and company? (if not, tell us the reason) |
|
| W3 |
Does the software meet criteria to be qualified as a Windows logo-carrying product? See Microsoft document “Certification requirements for Windows Desktop Apps” or older document “Technical requirements for the Windows 7 Client Software Logo Program” (if not, what policy or requirement is not met?)
|
|
| A1 |
Apple developers: Does the software meet the Apple App store identity guidelines
|
|
| G1 |
Android developers: Does the software meet the Google Play brand guidelines |
|
| T1 |
Is the software modified using a run-time packer or protector? Is the software obfuscated? (if yes, tell us why you need this technology?) |
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| T2 |
Does the software utilize one or more technologies from this list? If yes, identify them:
|
|
| T3 |
What is the approximate size of the full installer of your product? |
|
| T4 |
What technology do you use for the installer? (for example, Nullsoft Scriptable Install System, Inno Setup, MSI, other:..., custom; no installer - portable software) |
|
| T5 |
How often do you release new versions of your product? |
|
| D1 |
Is the software bundled/distributed with some third-party software? If yes, describe the relation to the third-party software. (Is the third-party software required for the software to function, what is the reason for the bundling, etc.): |
|
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Other remarks or comments you may have regarding your software: |
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Wait for our Whitelist Account Administrators to reply to your email. If this is the first time you are submitting a software whitelisting registration form you will also receive your FTP account credentials in the reply.
-
Use your FTP account to upload the product you want to whitelist with ESET. Submit your files to the appropriate folder, for example, the one carrying your product name. All folders are being scanned regularly and files are moved to our collection of accepted software. When selecting files to upload, follow the criteria included in the reply to your registration email.
To ensure the successful and timely processing of your request, include all of the abovementioned data and follow all instructions for uploading in the ESET-provided instructions in the reply to your registration email. Be aware that any unrelated requests sent to whitelist@eset.sk will not be processed.
Submit a virus, website, potential false positives, or malware to ESET lab
To submit a virus, website, potential false positives, or Malware to the ESET lab, please use samples@eset.com.
