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Restore a quarantined file in ESET Windows home products

Issue

  • Access a file that has been quarantined by ESET
  • A file that you know to be safe has been quarantined by ESET

Details

In the event that your ESET product has quarantined a file you know to be safe, you must manually exclude the file from the Real-time and On-demand scans to prevent it from being quarantined again.

Solution

Video tutorial

  1. Open the main program window of your ESET Windows product.

  2. Click Tools → More tools.

    Figure 1-1

  3. Click Quarantine.

    Figure 1-2

  4. Select the file you want to restore and click Restore. When prompted, click Yes to confirm.

    Restore and exclude from scanning

    If you want this file excluded from all future scans, right-click the file and select Restore and exclude from scanning from the context menu.

    Figure 1-3
    Click the image to view larger in new window

 



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