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Error downloading file and cannot update virus signature database in ESET Cyber Security or ESET Cyber Security Pro

Issue

  • You receive a "General Compiler Error" message after recently upgrading to a new version of ESET Cyber Security

Solution

Are you a Windows user?

  1. Open the main program window by clicking the ESET icon on the menu bar and selecting Open ESET Cyber Security/ESET Cyber Security Pro or by clicking Finder  Applications ESET Cyber Security/ESET Cyber Security Pro.
     
  2. Click Setup Enter application preferences.

Figure 1-1
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  1. Click Update.

Figure 1-2

  1. Click Clear next to Clear update cache.

Figure 1-3

  1. Restart your computer.
     
  2. Open the main program window by clicking the ESET icon on the menu bar and selecting Open ESET Cyber Security/Cyber Security Pro or by clicking Finder  Applications ESET Cyber Security/Cyber Security Pro.
     
  3. Click Update Update virus signature database. You should now be able to receive virus signature database updates.

Figure 1-4
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If you are still unable to resolve your issue, please email ESET Technical Support.