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How do I remove Win32/Goblin malware?

Issue

Solution

  1. Click the link below to download the ESETGoblinCleaner tool. Save the file to your Desktop:
  2. Click Start All ProgramsAccessoriesCommand Prompt.
    • Windows 8 users: Press Windows key + F to search, click Apps, enter Command Prompt into the search bar and then click Command Prompt.
       
  3. Enter the command below, where  C:\Users\username\desktop is the directory where your desktop is located (for example C:\users\joesmith\desktop). If you entered the command correctly, the command prompt will change to display the directory you entered.
    • CD C:\Users\username\desktop
       
  4. Enter the command: ESETGoblinCleaner.exe followed by the path or file you want to scan. For example, the following will scan the entire C drive: ESETGoblinCleaner.exe C:\.
    • You can add the string >username\Desktop\GoblinLog.txt after the path or file you want to scan to have the ESETGoblinCleaner tool record a log file of the scan and save it to your desktop. For example: ESETGoblinCleaner.exe C:\ > %username%\Desktop\GoblinLog.txt
  5. Once the cleaner is done scanning all specified files/folders, it will display scan results in the command prompt (see Figure 1-1).

Figure 1-1

  1. Open the main program window by double-clicking the ESET icon  in your Windows notification area or by clicking Start → All Programs → ESET → ESET Smart Security or ESET NOD32 Antivirus.
     
  2. Click Computer Scan → Custom scan and select In-depth scan from the Scan profile drop-down menu.

Figure 1-2

  1. Select the check box next to Computer and click Scan. The scan will remove any remnants of the malware still left on your system.

    Windows XP users: Select the check box next to My Computer and then click Scan.

Figure 1-3

If you are still unable to resolve your issue, please email ESET Technical Support.


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