[KB3110] "Licensed number of mailboxes exceeded" for ESET Mail Security for IBM Domino Server (8.x – 9.x)

Issue 

Details


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How are mailboxes counted?

  • The license verification mechanism in ESET Mail Security for IBM Domino Server opens the names.nsf file, searches for the Mail Users row and counts users that have their mail server set to the current IBM Domino server.
  • On single servers, all users with a mailbox are counted.
  • On a partition (in a partitioned environment), the view can include users from other partitions with a different mail server, but these are not included in the total mailbox count.
  • Mail-in databases are not counted.

Solution

How do I determine the number of IBM Domino enabled mailboxes I need licenses for?

To determine how many IBM Domino enabled mailboxes you have, use the ESET Mail Security for IBM Domino Server Mailbox Count tool. The server where the mailboxes are counted does not have to be online in order for this tool to work.

In a partitioned environment, the tool needs to be run separately on each partition – either with the /path parameter or directly from the data folder. For example VerifyMailboxCount_64 /path “c:Program FilesDominoData1”.

Download ESET Mail Security for IBM Domino Server Mailbox Count tool and run it through the command line with one of the following parameters:
  • /path - Displays the path to the data server. It needs to be entered only on partitioned servers – it is recognized automatically on single servers.
  • /names - Displays the names of the mailboxes.
  • /details - Displays the detailed description of each mailbox.
  • /help - Displays the help for this tool. 
Figure 1-1
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What happens if the number of mailboxes on my mail server exceeds my license count?

If the number of mailboxes on your mail server exceeds your license count, you will receive an email and a red notification will appear in your ESET Business Account.

  1. Log in to your ESET Business Account.

  2. Click Alerts and view the License overused notification.

Figure 2-1
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  1. Click Licenses. You can click the Menu icon (three vertical dots) to manage your overused license or you can contact your sales representative to purchase additional licenses.

Figure 2-2
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