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Exclude a safe website from being blocked by Web Access Protection

Applies to: ESET home products for Windows

Issue

  • Web access protection is blocking a website you know to be safe. 

Solution

 Looking for instructions for ESET Endpoint solutions? Click here

 Looking for instructions for ESET Cyber Security (macOS) products? Click here

Video tutorial

  1. Open your ESET Windows product.
     
  2. Press the F5 key on your keyboard to open the Advanced setup window.
     
  3. Click Web and Email → Web access protection. 
     
  4. Expand URL Address Management and then click Edit next to Address list.

Figure 1-1

  1. Select List of addresses excluded from checking and then click Edit.

Figure 1-2

  1. Click Add in the Edit list window.
  2. Type the website or domain you want to exclude in the Enter a mask that specifies a URL address field and click OK (for each website you add, be sure to either include "www." or a wildcard "*" symbol, as in "www.eset.com" or "*eset.com*").
     
  3. When you are finished excluding websites, click OK to save your changes and exit the Advanced setup window.

Figure 1-3

KB Solution ID: KB2960 |Document ID: 13618|Last Revised: January 17, 2018
https://support.eset.com/kb2960/?locale=en_US&viewlocale=en_US