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Locate my ESET Username in the program settings to contact technical support

Issue

  • Locate your ESET Username in the program settings of your product in order to request assistance from ESET technical support

Solution

Are you an Android user?

License Key or Username & Password issues?

Visit the following ESET Knowledgebase articles for help with other issues related to your Username and Password:

  1. Open your Windows ESET product. Open my ESET product.

  2. Press Ctrl + U on your keyboard to open the details window.

    Figure 1-1

  1. In the License details window, highlight your Username and press Ctrl + C to copy the information.
    Version 8.x and earlier: The license details window will only include your Username and Password.

Figure 1-2

  1. Click the ESET Username (optional) field in the technical support Support Request Form and press Ctrl + V on your keyboard to paste the information in the field. Repeat step 3 (above) with your License ID and paste it in the Public ID (optional) field in the technical support Support Request Form. Your product name, product version and computer operating system information is also located in the License details window. Close the License details window after you have finished completing the technical support Support Request Form.

Figure 1-3

  1. After you have completed the technical support Support Request Form, click Send Email to ESET Support to submit the form.

Figure 1-4


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