[KB2475] Automatic system startup scan runs slowly or hangs (15.x–16.x)

Issue

  • Automatic system startup scan runs slowly or hangs in your ESET Windows home products

Details


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By default, your ESET product will scan programs and memory at startup to protect your system from malware that attacks the system memory used in the startup process. If your system startup scan takes unusually long to complete, you may have conflicting programs set to run at startup.


Solution

Follow the steps below to edit your automatic system startup file check settings to keep startup scan times low:

  1. Open the main program window of your ESET Windows product.

  2. Click Tools Scheduler.

    Version 16.0 or earlier: Click Tools More tools → Scheduler.

    Figure 1-1
  3. Verify that the check box next to the System startup file check task that shows User logon info in the Triggers column is selected. Click the row to select it and click Edit.

    Figure 1-2
  4. Click Next four times to bring up the Task details dialog.

  5. Select When idle from the Scan priority drop-down menu and click Finish. Your system will now run the startup scan only when the CPU is idle.

    Figure 1-3

If you continue to experience slow startup scans, submit a SysInspector log to ESET Technical Support.