You are viewing a printer friendly version of this ESET Knowledgebase article.

ESET Knowledgebase

ESET Knowledgebase

Upgrade fails after "Free Upgrade Available" message

Issue

  • Error after being prompted to upgrade product
  • Cannot upgrade
  • "Free Upgrade Available" message or "New version available" desktop notification

Details

When upgrading from previous versions of ESET to the latest, some settings will not migrate. The following settings do not migrate from versions 7 and 8 to version 9:

  • License credentials (Username and Password)—In version 9 and later, a License Key is used for product activation. How do I get my License Key? (Home users).
     
  • User interface: Hidden notifications window—This option has been removed in version 9 and later. 
     
  • Network: System integration.

Version 7/8 System integration setting Version 9 Personal Firewall setting
Personal firewall is inactive Only "Enable Personal firewall" is disabled
Only scan application protocols "Network attach protection (IDS)"
and "Enable Botnet protection" are re-enabled
Personal firewall is completely disabled The following settings are re-enabled:
  • Network attack protection (IDS)
  • Botnet protection
  • Anti-Phishing protection
  • Web access protection

The following settings are for migrations from version 8.0.319:

  • Update: Update rollback—The snapshot version number may default back to previous version. 
     
  • User interface: Alerts and notifications—This feature has changed in version 9 to 200 seconds. 
     
  • User interface: Context menu (only scan)—The context menu option in version 9 is now only enable/disable.

Solution

To upgrade your program to the latest version using the Program component upgrade (PCU), click Upgrade now.

When the upgrade is complete, restart your computer. If you are experiencing issues, see Troubleshooting.

Figure 1-1

Troubleshooting

After restarting your computer, you may see Product not activated in your ESET product. If you receive this message, click Activate product and type in your License Key. How do I get my License Key?

 

"ESET could not be updated ‚Äčautomaticallyor "Product update ended with an error"

If you receive the notification "ESET NOD32 Antivirus/Smart Security could not be updated automatically" following a Free Upgrade Available message, we recommend you uninstall and reinstall your ESET product to resolve this issue.

 

"Antivirus Protection is non-functional"

To resolve this issue, run a virus signature database update and then restart your computer.

If you are still unable to resolve your issue, please email ESET Technical Support.